Sonia Verma

Dedicated and customer-focused retail professional with experience at H&M.; Skilled in customer service, sales support, merchandising, stock management, billing assistance, and maintaining excellent customer experiences in a fast-paced retail environment.

Sales Advisor - H&M; (Hennes & Mauritz Retail Pvt. Ltd.)

(2024-06)

• Assisted customers in selecting products and delivering excellent customer service.
• Maintained product displays and visual merchandising standards.
• Supported billing and checkout operations.
• Managed stock replenishment and inventory organization.
• Handled customer queries, returns, and exchanges professionally.
• Contributed to achieving daily and monthly sales targets.

12th Passed - Punjab Board

10th Passed - Punjab Board