Soniya A

Biomedical Engineering graduate with an MBA and over 2 years of experience as a Service Analyst specializing in Engineering Change Management (ECM), Product Lifecycle Management (PLM), configuration control, and technical documentation. Experienced in supporting cross-functional teams, managing service requests, ensuring data accuracy, maintaining compliance with quality standards, and delivering timely issue resolution. Passionate about the healthcare and medical device industry, with a strong commitment to patient safety, product quality, and customer satisfaction.

Eager to leverage analytical, customer service, and problem-solving skills to contribute to Stryker's mission of improving healthcare outcomes.

Service ECM Analyst - HCL Technologies Limited - Chennai

(2024-10)

Client: Vestas Wind Technology India Pvt Ltd

• Managed end-to-end engineering change management processes, including product requests (PR), change requests (CR), change notices (CN), and engineering change notices (ecn).
• Reviewed, analyzed, created, routed, tracked, and released engineering changes through windchill PLM workflows.
• Coordinated with cross-functional teams including engineering, manufacturing, supply chain, procurement, and quality to ensure timely implementation of product changes.
• Maintained and governed product data, ensuring accuracy, completeness, and compliance with organizational standards and procedures.
• Created and maintained SAP material master records and supported material lifecycle activities.
• Managed and validated bill of materials (BOMS), product structures, and configuration data within PLM systems.
• Supported product configuration management activities to ensure traceability and consistency throughout the product lifecycle.
• Analyzed engineering issues, prepared problem reports, and facilitated corrective actions through structured change management processes.
• Review, validate, and maintain engineering documentation, product data, and Bills of Materials (BOMs) in PLM systems.
• Coordinate with cross-functional teams including Engineering, Service, Quality, Manufacturing, and Supply Chain to ensure smooth implementation of engineering changes.
• Analyze engineering requests, identify discrepancies, and support timely issue resolution to minimize operational impact.
• Provide end-to-end support for Engineering Change Orders (ECOs), Engineering Change Requests (ECRs), and product configuration updates.
• Ensure data accuracy and compliance with company quality standards, documentation procedures, and configuration control processes.
• Track change requests, monitor progress, and communicate status updates to internal stakeholders.
• Support internal customers by responding to requests, resolving queries, and ensuring a high level of service and stakeholder satisfaction.
• Maintain accurate records and prepare reports using PLM/ERP tools and Microsoft Excel.
• Collaborate with global teams across different regions, ensuring effective communication and timely execution of business processes.
• Prioritize multiple tasks while consistently meeting service level agreements (SLAs) and business deadlines.
• Contribute to continuous process improvement initiatives by identifying opportunities to improve workflow efficiency and data quality.

MBA - HR & Marketing - Anna University (2025)

B.E - Biomedical - Vels University (2023)

12th - CBSE - Vivekananda Vidyalaya (2019)

10th - CBSE - Vivekananda Vidyalaya (2017)