Soniya Kunapareddy

Detail-oriented Customer Support Associate with 1+ year of experience in customer onboarding, KYC verification, outbound calling, and query resolution in a fast-paced BPO environment. Skilled in building positive customer relationships, handling documentation accurately, and meeting service quality targets. MBA graduate with strong communication and adaptability skills.

Customer Support Associate - Techno Task Business Solutions private Limited

(2024-01 - 2026-01)

• Onboarded new customers onto the Mpokket lending platform and guided them through the registration and eligibility process.
• Conducted KYC verification by reviewing Aadhaar, PAN cards, and bank statements in compliance with RBI guidelines.
• Handled high volumes of outbound calls to resolve customer concerns and improve loan disbursement turnaround time.
• Supported lead generation activities and maintained updated CRM records.
• Resolved customer queries related to loan eligibility, repayments, and account status with focus on first-call resolution.
• Maintained customer data accuracy and ensured compliance with documentation and privacy standards.

MBA - Finance - Andhra Loyola Institute of Engineering and Technology (2022-01 - 2024-01)

B.Com - Computers - Sarada Degree College, Krishna University (2019-01 - 2022-01)

Intermediate - MEC - Sarada Junior College (2017-01 - 2019-01)