ITMS Expert - Amnex Infotechnologies Pvt. Ltd.
(2025-07)
- Requirement gathering from stakeholders (Transport Dept., OEM, System Integrator).
- Preparing Project Scope, BOM, BOQ, and deployment timelines.
- Site survey for ICCC, depots, bus stops, and vehicle readiness.
- Vendor coordination for hardware procurement and installation.
- End-to-end setup of ICCC for ITMS operations.
- Knowledge of server infrastructure, networking, storage, video wall, and operator console configuration.
- Incident monitoring, dashboard configuration, and SLA tracking.
- Coordination with network, CCTV, AVLS, PIS, and GIS teams.
- OBU installation procedure on buses.
- Validation of GPS, Panic Button, ETA, and Data Push to server.
- Firmware updates, device configuration, and health monitoring.
- Troubleshooting data / power connectivity issues.
- GPS device integration, testing and commissioning.
- Ensuring live tracking accuracy and data sync with AVLS portal.
- Setting geofencing, route creation, stop creation and trip configuration.
- Monitoring vehicle status (Running, Idle, Offline) in real time.
- 2-Line/3-Line LED display configuration.
- Integration of ETA, bus arrival alerts, and announcements.
- Testing communication between PIS and AVLS/ICCC.
- Troubleshooting display, controller, network faults.
- Integration of passenger complaints via App, Web, or Call Centre.
- Mapping complaints to appropriate teams and setting workflow rules.
- SLA monitoring, closure reporting, and dashboard analytics.
- Experience with Leased Line, Router, Switch, IPBX, and VPN connectivity.
- Knowledge of SIP lines, IP phones, network topology for ITMS.
- Ensuring uptime for ICCC → Depot → Bus communication.
- Preparing Test Cases, SIT/UAT documents and validation reports.
- End-to-end testing for GPS, Panic button, OBITS, PIS, Mobile App, Web Portal.
- Preparing Daily/Weekly progress reports and MIS.
- Maintaining installation records (Bus Register, Device Mapping, Serial Numbers).
- Operator training for ICCC, depot staff, drivers & conductors.
- SOP preparation for operations and incident management.
- Support during inauguration event – live dashboards, tracking, PIS display.
- Ensuring system stability during Go-Live and Post-Go-Live monitoring.
- Health monitoring of all ITMS components (OBU, GPS, PIS, ICCC systems).
- Escalation handling with OEM/Integrator.
- Preventive maintenance scheduling for hardware & network.
- Monthly reporting, uptime calculation & SLA compliance.
Customer Support Executive- North East - Trimble Transport & Logistics – INDIA
(2021-02 - 2025-06)
- Managed installation and commissioning of 2,800+ GPS-enabled vehicles across 11 IOCL depots, maintaining 99% SLA compliance.
- Take care of Official Documentation works as per company guideline.
- Violation Monitoring of 2800 no's Oil Tankers on daily basis, which are taking Oil Petrol/Diesel/Kerosene) from 11 no's different Indian Oil Depots under North east and deliver those to different Retail outlets/consumers.
- Provide Reports (MIS, Off Route, Unauthorized Halt, Speed violation) to the customer with details.
- Meeting with customer and review the project status. And if any queries arise than solve the same with in a Service level agreement.
- Organize training on Vehicle Tracking Systems on Time to Time as per Customer Request to Officers and Transporter.
- Invoice submission against the Supply and Services we have provided to the Customer and received the payment on time.
- Share New Installation Details Monthly basis with ARS HO for Invoice purpose and maintain all SLA as per IOCL Contract.
- Maintain IOCL VTS application on Password Creation / Password change of customer Updating of New TT installation, Device Replacement, Transport Name entry, Vehicle no change as per IOCL guideline.
- Budgets management of the project.
- CSAT from Customers on quarterly basis
LEAD–Service Delivery North East - ARS TRAFFIC & TRANSPORT TECHNOLOGY (India) Ltd
(2019-12 - 2021-01)
- Take care of Supply, Installation, Testing, Commissioning and Maintenance of GPS Based Vehicle Mount Units.
- Take care of Official Documentation works as per company guideline.
- Violation Monitoring of 2800 no's Oil Tankers on daily basis, which are taking Oil Petrol/Diesel/Kerosene) from 11 no's different Indian Oil Depots under North east and deliver those to different Retail outlets/consumers.
- Provide Reports (MIS, Off Route, Unauthorized Halt, Speed violation) to the customer with details.
- Meeting with customer and review the project status. And if any queries arise than solve the same with in a Service level agreement.
- Organize training on Vehicle Tracking Systems on Time to Time as per Customer Request to Officers and Transporter.
- Invoice submission against the Supply and Services we have provided to the Customer and received the payment on time.
- Share New Installation Details Monthly basis with ARS HO for Invoice purpose and maintain all SLA as per IOCL Contract.
- Maintain IOCL VTS application on Password Creation / Password change of customer Updating of New TT installation, Device Replacement, Transport Name entry, Vehicle no change as per IOCL guideline.
- Budgets management of the project.
- CSAT from Customers on quarterly basis
System Administrator cum Team Leader - 3i-Infotech Limited
(2018-05 - 2019-11)
- Server Administrator of Windows 2008 r2 & 2012 r2 Server
- Windows Server Hardening Group Policy Update, Active Directory Administration, DNS, DHCP.
- Configuration and Installing WSUS & SCCM Server & patch updating in all client machines.
- Windows 2008 r2 & 2012 r2 Server Data backup activities Coordination with customer & BSNL for their WAN Support.
- Configuration & Installing, Maintains of Router, Switch, & Modem.
- Installing & Maintenance of LAN (including Cabling).
- Installing and all maintenance of HP ProLiant 380 G5 Server, Dell PowerEdge R430 Server (Hardware and Software).
- Configuration of Rad 1, Rad 5 and Rad 10.
- Configuration and Installing MacAfee Antivirus ePO Server and updates push all Clients.
- Configuration and Installing Microsoft Exchange Server & all client machines.
- Installing and troubleshooting in Windows XP / Vista / 7 / 8 / 10.
- Installing and troubleshooting and assembled laptops, desktops, DMP Printer, LaserJet Printer.
- Implemented security policy and virus protection.
- Troubleshooting issues of SAP ERP GUI 7.30 / 7.40.
- Work with IOCL Vendors as a support Engineer of enrolment of E-Tender, Tender Upload etc.
System Administrator cum Team Leader - HCL SERVICES LTD
(2012-04 - 2018-04)
- Server Administrator of Windows 2008 r2 & 2012 r2 Server
- Windows Server Hardening Group Policy Update, Active Directory Administration, DNS, DHCP.
- Configuration and Installing WSUS & SCCM Server & patch updating in all client machines.
- Windows 2008 r2 & 2012 r2 Server Data backup activities Coordination with customer & BSNL for their WAN Support.
- Configuration & Installing, Maintains of Router, Switch, & Modem.
- Installing & Maintenance of LAN (including Cabling).
- Installing and all maintenance of HP ProLiant Server (Hardware and Software).
- Configuration of Rad 1, Rad 5 and Rad 10.
- Configuration and Installing MacAfee Antivirus ePO Server and updates push all Clients.
- Configuration and Installing Microsoft Exchange & all client machines.
- Installing and troubleshooting in Windows XP / Vista / 7 / 8 / 10.
- Installing and troubleshooting and assembled laptops, desktops, DMP Printer, LaserJet Printer.
System Administrator - CMC LIMITED
(2010-10 - 2012-03)
- Coordination with customer & BSNL for their WAN Support.
- Configuration & Installing, Maintains of Router, Switch, & Modem.
- Installing & Maintenance of LAN (including Cabling).
- Configuration and Installing Windows Server 2003/2008.
- Configuration, Policy maintains and Installing Symantec Endpoint Protection (SEPM) Server and Clients.
- Responsible for third-level support for all server related issues.
- Configuration and Installing Microsoft Exchange and WSUS Server and Clients.
- Installing and troubleshooting in Windows XP / Vista / 7
- Installing and troubleshooting and assembled laptops, desktops, DMP Printer, LaserJet Printer.
- Implemented security policy and virus protection.
System Supporting Engineer - Kaizen IT Services PVT LTD
(2008-10 - 2010-09)
- Configuration & Installing, Maintains of Router, Switch, & Modem.
- Installing & Maintenance of LAN (including Cabling).
- Installation of Windows 2003 Server OS and drivers and configure the Server.
- Installation of Windows OS and drivers in client machines.
- Deployment of Symantec Antivirus and ongoing updating in all clients.
System Engineer - Shyam Retails India Pvt. Ltd
(2007-12 - 2008-09)
- Configuration & Installing, Maintains of all Desktops and Laptops and Printers.
- Installing & Maintenance of LAN (including Cabling).
- Installation of Windows 2003 Server OS and drivers and configure the Server.
- Installation and troubleshooting of Online Software.
