Sonu Brahma
Customer Service Executive - Voice & Non-Voice Support
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About
Customer Service Executive with six months of experience at AISATS in aviation ground-services. Practical exposure to customer-facing work in a commercial aviation environment. Bachelor of Commerce degree with multilingual communication ability in English, Hindi, Assamese, Nepali and Bodo.
Skilled in respectful communication, accurate information handling and consistent customer support. Seeking to develop a long-term career in customer support while applying service foundation gained in aviation.
Experience
Customer Service Executive - AISATS - India
(2026-01 - 2026-06)
- Supported assigned commercial ground staff activities
- Handled routine service communication in a structured airport setting
- Demonstrated clear customer interaction and courtesy
- Maintained attention to information accuracy
- Maintained professional conduct in customer-facing operational environment
Education
Bachelor of Commerce - Commerce - St. Edmund's College (2022 - 2022)
Training - Microsoft Office and Tally Prime
