Sonu Pandey

Energetic and customer-focused Sales & BPO professional with over 4 years of experience in sales, customer support, lead generation, and client relationship management. Skilled in handling inbound and outbound calls, resolving customer concerns, achieving sales targets, and building long-term customer relationships. Experienced in voice process, CRM handling, email communication, and upselling techniques.

IT Hardware Sales Executive - SIPL Middle East Trading LLC - Dubai

(2024-10 - 2026-05)

• Handled customer interactions through calls, WhatsApp, and email support.
• Provided sales support for IT hardware products and managed client inquiries.
• Built strong customer relationships resulting in repeat business opportunities.
• Coordinated with internal teams for order processing and customer service.
• Achieved monthly sales targets and maintained customer satisfaction.

Quality Checker - Blinkit

(2024-04 - 2024-09)

• Checked product quality and order accuracy before dispatch.
• Maintained inventory quality standards and resolved damaged item issues.
• Supported warehouse operations and ensured timely order processing.

Sales Executive - IndiaMART

(2022-01 - 2024-12)

• Managed inbound and outbound calls for sales and customer support.
• Converted leads into customers through strong communication and follow-ups.
• Assisted clients with product listings and lead generation services.
• Maintained customer databases and ensured regular client engagement.

Bachelor of Arts - Gandhi Inter College

Intermediate - Gandhi Inter College

High School - Gandhi Inter College