Sonu Verma

Results-driven MIS Executive and IT Specialist with 1 year of experience in data management, system optimization, and automated reporting. Proven track record of reducing support ticket volume by 35% and increasing operational productivity by 20% through efficient infrastructure maintenance and custom software development.

MIS Executive (IT Operations) - Ashvira Fashion Private Limited - Mumbai, Maharashtra

(2025-09 - 2026-03)

• Designed and developed custom software applications using Agile methodologies, resulting in a 20% increase in productivity.
• Managed automated MIS reporting using Advanced Excel and Python to streamline business intelligence.
• Implemented and maintained enterprise-wide infrastructure, ensuring 99.9% uptime and minimal downtime.
• Reduced support ticket volume by 35% through efficient ticketing system management and proactive maintenance.
• Managed multiple projects simultaneously, prioritizing tasks and allocating resources effectively via Microsoft Outlook.
• Trained and mentored junior engineers, fostering a culture of innovation and continuous learning.

Master of Computer Application - Computer Application - Dr.

Rammanohar Lohia Avadh

University, Ayodhya

Bachelor of Computer Application - Computer Application - Dr.

Rammanohar Lohia Avadh

University, Ayodhya

Senior Secondary Examination - Board of Secondary Education, U.P.

Matriculation - Board of Secondary Education, U.P.