Sony Kekkarla

Dedicated and detail-oriented professional with over 5 years of experience in Content Moderation, OCR Operations, Transactional Services, and SAP C4C Support. Experienced in reviewing and moderating digital content for Meta platforms, handling customer support operations, and ensuring compliance with quality standards and organizational policies.

Senior Process Associate – Content Moderator (Meta Project) at Wipro Limited (2023-12 – Present)

Project: PDO – Meta (Facebook & Threads)

• Reviewing and moderating user-generated content including profiles, videos, images, and text-based content.
• Ensuring compliance with community standards and platform guidelines.
• Performing OCR operations and validating extracted data.
• Identifying policy violations, spam, fake profiles, and harmful activities.
• Escalating and resolving content-related issues.
• Maintaining high accuracy and quality standards.

Process Associate – Transactional Services (SAP C4C Support) at Wipro Limited (2020-10 – 2023-08)

• Supported billing operations and customer issue resolution using SAP C4C.
• Managed billing-related queries and invoice processing.
• Provided customer support through email handling.
• Prepared operational reports and coordinated with teams.
• Ensured adherence to SOPs and quality standards.

MBA in Finance – Osmania University, Omega PG College (2021)

B.Com – Osmania University, Mega Women's Degree College (2016)