Sophia P

Strategic Banking Operations Leader with over 9 years of distinguished expertise in institutional financial services. Specializing in high-integrity customer onboarding, robust KYC/RE-KYC governance, and zero-defect AML compliance. A results-driven professional recognized for orchestrating complex account servicing and audit-ready documentation with clinical precision. Committed to sustaining institutional integrity through a disciplined, analytical, and customer-centric operational philosophy.

Operations & Growth Specialist (Branch Banking) - HDFC Bank LTD.

(2026-01)

• Managing end-to-end branch operations including account opening, high-value remittances, and cash transactions.
• Consistently achieving targets for CASA accounts, Fixed Deposits, and third-party products.
• Driving institutional digital migration and UPI ecosystem adoption.
• Strengthening customer retention through high-impact cross-selling strategies.

RE-KYC Specialist - Account Servicing - ICICI Bank Ltd.

(2023-01 - 2025-12)

• Managed critical CASA account lifecycles and seamless CRM integration.
• Conducted deep-dive KYC due diligence neutralizing high-risk documentation gaps.
• Maintained 'Always-Audit-Ready' repository clearing every regulatory review.
• Spearheaded RE-KYC initiatives for HNI portfolios ensuring 100% compliance.

Onboarding Specialist - KYC & Account Servicing - Jana Small Finance Bank

(2018-01 - 2023-12)

• Commanded backend operations during rapid growth cycles maintaining rigorous SLAs.
• Spearheaded identity verification protocols ensuring compliance with AML/KYC mandates.
• Delivered account servicing solutions enhancing institutional trust.
• Orchestrated 500+ secure onboarding files monthly with absolute precision.

Assistant Accountant - New Indian Electricals

(2016-01 - 2017-12)

• Maintained high-precision ledger documentation and internal audit-ready financial records.
• Optimized ledger reconciliation processes resulting in a 15% reduction in month-end closing time.
• Orchestrated end-to-end audit facilitation for multiple external financial reviews with zero material discrepancies.
• Improved internal financial reporting accuracy by implementing standardized voucher verification protocols.

Assistant Teacher - Alphabet New Campus (St. Mira's)

(2015-01 - 2016-12)

• Fostered trust-based relationships through high emotional intelligence.
• Utilized engaging communication to support student learning outcomes.
• Applied active listening to provide academic and emotional student support.
• Maintained absolute professionalism while managing dynamic classrooms.

Bachelor of Commerce - B.Com - RPA College (2012-01 - 2015-12)

Pre-University - PU / 10+2 - RPA College (2010-01 - 2012-12)

Secondary Education - LKG - 10th - VSM English High School (1999-01 - 2010-12)