Sophin Pradhan

As a Fraud Detector and Risk Investigator at One97 Communications Pvt. Ltd. (PAYTM) in Noida, I have honed my expertise in Compliance and Risk Management. I have a strong background in conducting investigations and monitoring fraudulent and compliance activities, as well as developing and implementing effective filtration strategies. My experience with the MySQL database and data reporting has further sharpened my analytical skills and attention to detail.

I am well-versed in Anti-Money Laundering (AML) regulations and customer due diligence, and have collaborated effectively with technical teams for User Acceptance Testing (UAT) and data assessment from upstream sources. I am confident that my comprehensive understanding of these areas will enable me to contribute effectively to the success of your organization.

I am excited about the opportunity to join your organization and bring my experience and skills to your team. I am eager to take on new challenges and help your organization continue to thrive in the ever-evolving e-commerce industry.

Thank you for considering my application. I look forward to the opportunity to further discuss my qualifications with you in an interview.

Company: Vistara-Tata Sia Airlines. Noida

July 2023-Present

• Real time follow up with the airports on Fraudulent transactions within SOP adherence.
• Inter-Department coordination related to Fraud Investigations/transactions
• Managing Negative Data and Fraud Trends in sync to transactional
• Extract Data from SQL to excel and analyze for fraudulent patterns
• Monitoring of transaction across sale channels
• Manual Refund/Reversal Management on case-to-case basis within regulatory timeliness

Paytm is an ecommerce platform where different seller can sell their product directly to consumers. As the entire process involves money movement so it has to regulated and a compliance system is built around it to monitor the fraudulent activities

Role: Fraud detector and Risk Investigator

Responsibilities

• Interpreted the data, analyzed the results using statistical techniques and provide ongoing reports of the customer’s account.
• Good hands-on experience on MySQL wherein prepared complex queries for reporting and data analysis

Company: One97 Communications Pvt. Ltd. Noida

Sep 2018-Sep 2022

• Independent judgement, problem solving and analytical skills were used to authenticate customers on the case manager platform and complex transactions. The main tenets are to eliminate e-commerce fraud.
• Provided high level and in-depth investigation on fraudulent alerts
• Retrieve data from various sources and analyzing it for customer’s Genuity and authenticity using SQL and Hive queries
• Analyzed customer account and fraudulent credit card transactions
• Understanding of current Risk management tools and techniques.
• Fully documents and escalates formal reports of incidents of potential fraud to bank partners
• Support the IT Risk Manager on the implementation of information technology risk management strategy and operating priorities.
• Provide high value input into risk reports on highly complex issues
• Monitoring KYC profiles for preventive measures of fraud
• Analyzing and monitoring transactions for any historical behavior of Risk

Amazon is e-commerce organizational which involves huge money movement.

Suspicious Activity

Monitoring is an important aspect of compliance, where in we monitor the suspicious transactions and generate the alerts if there is any match or threshold breach.

Role: Transaction Risk Investigator

Project Responsibilities

● Threshold analysis specific to rules.

● Analyzing the seller’s metric and buyer metric and investigate there claim request according to the policies

● Analyzing the trend buying and forecasting the fraud of particulars

● Preparing alert summary report, transaction summary report specific to alert for audit

● Assisting team in internal and external audits

● Identifying Risk MO and managing risk for Online transaction (A-to-Z Guarantee

Program)

Role: Technical Engineer

● Networking firewalls implementation of a WAN (Wide Area Network) including all our B2B clients based on a networking VPN, establishing a secure connection between the main datacenter, the corporate office and mobile

● Resolving issues Local Area Networks (LAN), Wide area Networks (WAN), server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations

● Using product information, multiple client tools, client-specific reference materials,

scripting, advanced technical knowledge, and customer service skills and problem- solving skills to diagnose and solve customer problems

Company: Amazon Development center Bangalore

Apr 2016-Jul 2018

I have completed Bachelor of Engineering in Computer Science field