Sorna P

Dynamic Senior Analyst with Hexaware Technologies Ltd commercial card processing and customer service. Expertly resolved discrepancies and enhanced payment reconciliation process, ensuring compliance timely settlements.

Proficient

Excel and KYC verification, driving improvement in digital tools and operational excellence.

Senior Analyst at Hexaware Technologies Ltd (2023-08 – Present)

• Processing Commercial Card transactions including billing, statement generation and query resolution.
• Coordinate with internal teams to resolve discrepancies and escalate unsolved issues.
• Ensured timely settlements and account reconciliation in accordance with SLA guidelines.
• Worked closely with QA team during platform upgrades by reporting user issues and testing new features.
• Supported compliance and audit reviews related to card program transactions.
• Manages cardholder onboarding, KYC verifications and limit assignments for corporate clients.
• Monitored and resolved declined transaction issues and card misuse alerts.
• Maintained accurate card usage records and generate reports for internal tracking.
• Collaborated with IT and testing team fir user feedback, helping improve digital tools used in card applications.
• Investigated duplicate, missing or incorrect charges and coordinated with banks/vendors for resolution.
• Proven ability to meet tight SLAs in high-volume enviornment.
• Handled end-to-end commercial card reconciliation, ensuring accuracy between bank statements, GL and expense reports.
• Assisted during internal and external audits by providing required card transaction evidence.
• Prepared MIS reports, aging reports and variance analysis for management review.
• Excellent coordination with banks, vendors and internal stakeholder.
• Used tools like Excel (VLOOKUP/XLOOKUP, Pivot Tables), SVS, E-signer and bank portals.

B.sc in Mathematics – Sadhakathulla Appa Collage