Soudarshan Shettyy

Dynamic and results-driven hospitality professional with 13+ years of experience in hotel operations, business development, team leadership, and guest satisfaction. Skilled in managing multi-functional teams, streamlining operations, enhancing customer experience and driving business growth. Seeking to contribute my expertise and leadership to a progressive organization.

General Manager - Hotel Suyog (Bar & Restaurant)

(2019-01 - 2025-12)

• Managed the hotel's overall operations, administration, and business development.
• Overseen daily operations including front desk, housekeeping, F&B services, and banquet facilities.
• Planned and executed large-scale events, banquets, and conferences.
• Handled staff recruitment, engagement, and training to ensure quality service.
• Led marketing and promotional activities to drive business growth.
• Transformed traditional eatery to a modern-day family restaurant.
• Managed accounts with vendors and financial activities.

General Manager - Hotel Empire Palace (Lodging-Boarding, Banquet, Catering services)

(2015-01 - 2019-12)

• Facilitated smooth functioning of the hotel in terms of operations, administration and service.
• Built and maintained relationships with VIP guests, key clients, and corporate accounts.
• Coordinated with administrative officers and ground staff to maintain quality.
• Managed accounts with different vendors concerning financial activities.

Restaunt Manager - Hotel Raj Garden, Nashik

(2012-01 - 2015-12)

• Checked on administrative and operations activities.
• Managed inventory, housekeeping, and staff supervision.
• Responsible for overall smooth operation of the restaurant.

Front Office Manager - Mahalakshmi Residency, Kollur

(2011-01 - 2012-12)

• Handled guest enquiries, requests and complaints ensuring high guest satisfaction.
• Ensured smooth arrival & departure process with safety and security.
• Managed front desk executives (performance supervision & timely training).
• Handled cash, credit and daily transactions.

MBA - HRM - The ICFAI University (2019-12)

PGDM - Electronics & Tele-Communication - Guru Gobind Singh Polytechnic, Nashik (2011-12)

SSC - ST. Lawrence High School (2008-12)