Senior Infra Support Engineer at Wipro Limited (2021-05 – Present)
Project: Bandhan Bank
- Managed daily operations of Windows Server 2012–2022, including installation, configuration, basic administration, and scheduled maintenance.
- Manage VM lifecycle operations (provisioning, snapshots, restores, health checks) across VMware vSphere and Nutanix AHV clusters supporting 650+ production servers.
- Monitor Nutanix AHV cluster health via Prism, investigate alerts, and coordinate with L2/L3 teams for escalated infrastructure issues.
- Perform Active Directory administration including user/group management, OU management, GPO tasks, DNS updates, and IP reservations.
- Troubleshoot Citrix Virtual Apps & Desktops issues using Director and Studio, including session failures and profile resets.
- Conduct OS-level troubleshooting across disk space, service failures, performance degradation, and event log analysis.
- Assist in server patching cycles and coordinate scheduled reboots during approved maintenance windows to ensure minimal service disruption.
- Prepare RCA inputs, SOPs, and knowledge base documentation for recurring incidents.
- Contributed to maintaining operational stability across 650+ servers spanning multiple clusters.
- Maintained >98% SLA compliance across tenure.
- Resolved 300+ tickets/month across Windows Server, Citrix, and VMware environments.
- Contributed to the operational stability of 650+ servers across multiple Nutanix and VMware clusters.
- Received Wipro CSmart Award for significant contribution to operations and service quality.
- Received Customer Award for outstanding end-user support and technical performance.
Senior Associate – IT Service & Compliance Management at Ark Infotech Spectrum India Pvt. Ltd. (2016-07 – 2020-06)
Resource Partner of Wipro Ltd.
- Managed IT assets, vendor coordination, inventory records, MIS reporting, and comprehensive end-user support across the organization.
Associate – Network Management at Wipro Infotech (2012-05 – 2016-07)
- Handled network support operations, vendor escalations, and infrastructure monitoring activities for enterprise clients.
Desktop Support Engineer at Renovision Automation Services Pvt. Ltd. (2010-07 – 2012-05)
Wipro Resource Partner
- Provided end-user support for desktops, laptops, printers, and basic networking across client sites.
Desktop Support Engineer at Technologies and Techniques (2009-09 – 2010-03)
- Delivered hardware troubleshooting, antivirus management, and basic network support for end users.
