Team Lead | Trust and safety | People Management | Process Excellence
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Results-driven Team Lead with 6+ years of experience in Content Moderation, Quality Management, and Process Improvement. Currently working with Genpact, where I lead high-performing teams, manage KPIs and SLAs, and ensure operational excellence in fast-paced digital environments.
I specialize in team leadership, quality assurance, root cause analysis, and process optimization, with a strong focus on coaching teams and improving workflow efficiency. As a Lean Six Sigma Green Belt professional, I’m passionate about driving continuous improvement and delivering high-quality results.
Throughout my career, I’ve successfully managed content moderation operations, supported AI training initiatives, and collaborated with cross-functional stakeholders to enhance policy compliance and operational performance.
I am currently open to new opportunities where I can leverage my leadership experience, contribute to organizational success, and continue growing professionally. I welcome connections, collaborations, and referrals.
