Soumya Sharma

Dedicated MBA graduate specializing in Finance & IT, with an Executive Certificate in Business Analytics from IIM Visakhapatnam. Offering over 5 years of experience in operations, data management, and client support. Proven ability to bridge business needs with technical solutions, gather requirements, and document workflows to support operational excellence.

Business Analyst Intern - The Exim Roof

(2025-06 - 2025-11)

• Engineered management dashboards using Excel and Power BI to track revenue pipelines and business KPIs.
• Collaborated with teams to standardize operational procedures, document workflows, and assist in requirement gathering processes.

Backend Executive - QuessCorp (Digi Care Services)

(2023-05 - 2024-08)

• Automated functional trackers and structured MIS data pipelines to optimize high-volume transactions.
• Managed data hygiene, product validation updates, and maintained documentation for e-commerce marketplaces.

CSA Operations - Zomato Cogent E Services

(2021-01 - 2023-02)

• Tracked service metrics and interaction logs, maintaining accurate records for international market accounts.

Customer Support Officer (Trainee) - Karvy - TATA Teleservices

(2019-03 - 2020-11)

• Audited customer databases and verified portfolios to ensure compliance with corporate standards.

MBA - Finance & IT - Maharishi University of Information Technology (MUIT) (2024 - 2026)

Executive Certificate - Business Analytics & Data-Driven Decision Making - IIM Visakhapatnam (2024 - 2024)

Bachelor of Commerce - B.Com - Subharti University (2021 - 2021)