DATA ENTRY OPERATOR
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Focused on Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Customer Service Associate at Tech Mahindra
Jun 2017 to Jan 2019
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Informed customers about special promotions and provided detailed information for various products.
Process Associate Executive at Nexval Infotech
Feb 2019 to Nov 2022
Frequently inspected production area to verify proper equipment operation.
Collected, arranged, and input information into database system.
Maintained database systems to track and analyze operational data.
Conducted regular reviews of operations and identified areas for improvement.
Working under NWTC (servicing loans of J.P. Morgan, Wells Fargo, penny Mac, FNMA, LC002, PHH etc.) Analyzing and updating mortgage transactions in mortgage servicing system. Knowledge of Mortgage documents note, Assignments and Modifications documents, Release, Foreclosure. Property Preserved & Cure, and also Invoiced the Vendor as per process requirement.
Data Analyst at Intelligent Image Management Pvt. Ltd (IIMI)
May 2023 to Jun 2023
Upheld security and confidentiality of documents and data within area of responsibility.
Performs ad-hoc escrow analysis for HUD portfolio including review of escrow line detail,
and preliminary shortage and overage reports to clear all exceptions for final analysis that is compliant with RESPA Regulations.
Reviews Residential Housing, Condominium Property and Urban Development Property
(HUD) Reconciliation report at loan level to determine premium penalties.
Generates monthly Housing Loans reporting, reviews data, updates government website,
and disburses premiums. Executes penalty report to determine root cause and prepares report for penalty disbursements.
Monitors all work performed through tasks, comment codes, and status reports; complete tasks within expected time frames.
Researches and identifies disclosure issues on a weekly basis. Reviews at loan level and makes necessary updates
Grade 50-54.9%
Grade 50-54.9%
