Soundarya Jyoti

Customer-focused service professional with hands-on experience in service delivery, operations coordination, and content analysis. Seeking to leverage strong communication skills and technical knowledge to contribute effectively to a customer-centric organization.

Content Review / Video Analyst at Wipro (2024-06 – 2025-02)

• Analyzed and reviewed video content to assign appropriate tag IDs and ensure quality compliance.
• Maintained high accuracy and adherence to content guidelines through strict attention to detail.

Senior Associate – Service Delivery Coordinator at DXC Technology (2022-03 – 2023-03)

• Handled end-to-end customer service requests and ensured smooth delivery for HP client operations.
• Resolved complex customer issues and escalations while maintaining high service quality.
• Coordinated with internal teams to consistently exceed Service Level Agreements (SLAs).

Customer Support Executive at Teleperformance

• Provided voice-based customer support, resolving queries efficiently while following standard operating procedures.

Healthcare Appointment Coordinator at Skylife IT

• Scheduled doctor appointments and coordinated patient interactions to ensure a seamless booking process.

Master of Computer Applications in Computer Applications – AMC College, Bangalore (2024)

Bachelor of Computer Applications in Computer Applications – KLE BCA P.C. Jabin Science College (2022)

Class XII (2017)

Class X