Soundhar Raj

Operations professional with experience in Zepto Dark Store operations, order fulfillment, inventory management, dispatch coordination, rider support, and last-mile delivery processes. Experienced in picking, packing, stock handling, cycle counts, SOP compliance, attendance monitoring, and operational reporting. Familiar with Store In-Charge and Rider Captain responsibilities, including rider coordination, onboarding support, grievance handling, and productivity management.

Proficient in Excel and Google Sheets with strong communication and team coordination skills.

Picker & Packer - Zepto Dark Store - Vandalur

• Processed customer orders through accurate picking and packing while maintaining productivity targets.
• Supported dispatch readiness and smooth handover of orders to delivery partners.
• Coordinated with riders and store teams to ensure timely order fulfillment.
• Performed inventory checks, cycle counts, stock reconciliation, and inventory accuracy activities.
• Followed SOPs and operational standards to maintain efficiency and quality.
• Assisted new team members with process guidance and operational support.
• Gained exposure to Rider Captain activities such as rider availability tracking and operational coordination.
• Supported Store In-Charge activities including attendance tracking, shift coordination, reporting, and escalation handling.

Bachelor of Engineering