Sourab Pandey
Transaction Processing & Operations Specialist
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About
Detail-oriented Transaction Processing & Operations Specialist with 3 years of experience across banking, financial services, quality control, complaint management, and UK insurance operations. Strong expertise in transaction processing, regulatory compliance, internal controls, data analysis, and process improvement. Proven ability to work across shifts, meet SLA targets, and support operational excellence.
Currently working with Tata Consultancy Services (TCS), supporting UK pension services.
Experience
PROCESS ASSOCIATE – UK PENSION & INSURANCE OPERATIONS - TATA CONSULTANCY SERVICES (TCS)
(2023)
- Handle transaction processing activities related to UK pension services, including personal pension claims, customer profile updates, and policy servicing.
- Manage customer-related financial transactions and service requests with strong focus on accuracy, compliance, and turnaround time.
- Proven ability to manage customer interactions professionally while ensuring accuracy, compliance, and customer satisfaction.
- Conduct root cause analysis and support corrective and preventive actions.
- Perform data mining, MIS preparation, and KPI reporting.
- Collaborate with cross-functional teams to resolve transaction discrepancies.
- Deliver functional training and act as backup Team Lead.
- Work in UK shift timings while maintaining consistent quality standards
Education
bachelor of science - Geography - CALCUTTA UNIVERSITY (2019 - 2023)
Diploma in computer - Information Technology - JADAVPUR UNIVERSITY (2021 - 2023)
