Manager (O&M) - GATIMAN INFRA - Madhya Pradesh Cube Highway Project
(2026-04 - 2026-06)
Manage operations and maintenance of highway infrastructure including routine maintenance activities and toll plaza operations.
- Maintain Daily Routine Maintenance as Bush Cutting, Median Cleaning, Shoulder Cleaning, MBCB Cleaning, Watering on Plant, Grass Cutting, make a D.P.R and maintain other routine maintenance work
- Maintain Daily Routine Operation and Highway /Toll Plaza Activities to ensure Smooth and Uninterrupted Traffic Movement
- Ensure Compliance With SOPs, Safety Standard and Operational Requirement
- Maintain Proper Record and Coordinate With NHAI, Project Management Contractor, And Field Team for Route Related Operation
- Check monthly toll data for last three months which includes total Traffic/ Revenue/ Exemptions (category wise, tollable & non tollable, journey break down, PCU Conversion) to analyses the trend in numbers and percentages
- Check Mom & Gazette Notification/Letter–User Fares, Pass/ Tags Issue procedure and records
- Check sub categories of exemptions (Auth / Local), exemption procedure being followed, analysis with reasons and revenue effect
- Check SOP's being followed – Roster, Attendance, Reporting and frisking, Float issue Procedure, Bleed off procedure, Spot/ Surprise checks, Cash up procedure, Validation Procedure, POS procedure
- Check queue lengths at peak hours, traffic management, conduct of staff with road Users, complaint & suggestion book
- Norms follow as per according to Rules of NHAI
- Operational training as per schedule, development & implementation of resources
- Executed prescribed Standard Operating Procedures, Manuals to facilitate smooth functioning of process
- Managing to the overall functioning of processes, identifying improve mentareas and implementing adequate measures to maximize customer satisfaction level
- Implementation of Policies, Procedure, Plans& effectively
- Managing People, daily cash inflow, Training, Hiring, all kind of daily, weekly and monthly reporting & Employee performance review
- Reporting to Project Manager - Toll Operation & Maintenance
- Liaising with local Leaders, administrative officers & Cooperate with the commuters, District Administration, Police, Elected Representatives, Municipality and Ministry Staffs as well. Local Public
- Reporting as per NHAI guideline/CA, Schedule N & M weekly traffic census/Monthly fee statement (Monthly/Weekly)
- Generation daily MIS report respect to Toll &Operation for one eye shot & send to our HO on daily basis
- User complain/ feedback proper checking & reply to user & also communicate with NHAI/IE & IC
- Traffic & Revenue reconciliation check (ICICI CCH Portal) of RFID transaction through ETC lane
- Checking to all over loaded vehicles penalty (10X) through SSWIM and SWB by the system reporting
- Checking & ensure of documentation (Application and vehicle drivers undertaking) of overloaded vehicles penalty
- Active participation in the monthly & yearly audits and report generation and submission
- Check the function ability of all toll lane and other equipment's/ items
- Review the report & analyze the up& downs of revenue including WIM/SWB traffic & collection
- Adhere to target working with timeframe as assigned by Management
- Check and ensure validations are being done by validations for all AVCC mismatch cases and maximum percentage for all other transactions (depending upon traffic)
- Mock Drill/Training, regarding exemption, traffic control, Safety, problem solving, Behavior and motivation for handling the challenges
- Managing all operations with 80 Manpower of the toll plaza
- Taking care of the finance, Point of sale and banking part
- Prepare all Toll Collection and Account Report
- Liaising with users, local administration in connection to the Toll Plaza Operations
- TC Shortage/ Excess etc... look for magnitude, suspicious/ unexplainable reasons, if any, investigate, keep a vigil on the people working/ involved in Operations
- Reviewing security frisking / confidential security report on daily basis to initiate corrective action
- Surprise Checks to conduct physical verification of vehicles and the transaction on daily basis
- Monitoring the excess & shortages in the revenue & taking the needed action for that
- Play a key role in training, and development of Staff
- Resolving out the major issues related to the commuters
- Design strategy also tactics in relation to a company's overall program to manage the traffic on the express way and on the plaza
- Reporting to the higher management on daily basis about the revenue collection and the major issues related to plaza
- Making Attendance, Salary statement, Duty roaster of the employees, and assigning them their responsibility
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(2019-07 - 2019-10)
Manager (Toll) - G.V.R Infra Ltd - Ajmer-Nagaur (Rajasthan) Project (NH-89)
(2016-02 - 2019-06)
Executive (Tolling) - K.M.C Ltd - Nellore-Chilakaluripet (Andhra Pradesh) Project (NH-5)
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Plaza Controller - EIMI - Delhi Gurgaon Super Connectivity Expressway (NH 8)
(2010-12 - 2011-06)
Plaza Controller - D.S. Constructions Ltd - Delhi Gurgaon Super Connectivity (NH-8)
(2008-05 - 2010-12)
SENIOR TOLL COLLECTOR - D.S. C Vicon Venture Ltd - Raipur -Durg (Chhattisgarh)
(2006-12 - 2008-05)
