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Find professionals and candidates TechnologySourabh Sharma

Sourabh Sharma

Sourabh Sharma

Customer success manager

Talent

Faridabad, FaridabadMember since 19 February 2023

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About

Dynamic professional with 13 years of experience in operations & customer facing role.
Worked with Genpact and got an opportunity to be a part of new business transition to UK (United Kingdom).
Worked with Tech Mahindra (Business Operations) as a Telecom business lead in an Individual contributor role
Exposure of New Health Care Startup- Medtrail & Bestdoc where I explore great learning opportunity with flexibility.
Open to work in Delhi NCR
Team Lead- Leading Skills with the ability to motivate & inspire a team to perform well.
Implementation Role- Participating in end-to-end integration calls and implement the product in the hospital.
Client Management- Building & maintaining a strong client relationship
Training & development- Hire and trained new Implementation executives, Customer experience executive.
Account Mining- Handle and resolve customer Queries and escalations.
Operation Management-Getting the work done effectively with team coordination in stipulated timeframe in a process driven environment.
Product Management- Sharing new insights to product team and part of the world class product development.
Ability to work independently or a part of a team that requires coordinating among different departments.

Experience

Interact with customers through client visit, text messages, email, phone calls, and Zoom meetings.
Involve in the product implementation and UAT testing of the softwarein order to GO live the account.
Identify and proactive reach out to non-usage or less adoption softwareusage clients and also planning and execution for client renewals.
Raising tickets to tech team to highlight and resolving the client issues.
Participate and co coordinating in the client hand shake implementation calls and client demos.
Shared the product Usage PPT with clients on monthly basis.
Assist in training and coaching of new and existing team members.
Attending Weekly review calls with upper management providing updates on the active onboarding’s as well as flagging any issues risks dependencies.
Responsible for preparing and raising the monthly invoicing to customers.
Manage relationships with clients and third-party stakeholders which is being utilize in the form of upsell and cross sell.

Education

Graduation: B.com from RSVP College(MDS University) Ajmer(2007)

Reviews

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