Sourabh singh Gusain

Detail-oriented and results-driven professional with over 3 years 8 months of experience in content operations, performance reporting, and community management. Strong analytical mindset with Advanced Excel and basic Power BI skills used for data filtering, report creation, and performance visualization. Adept at improving workflows, ensuring compliance, and presenting actionable insights through data.

Senior Advisor II - Concentrix Services India Pvt. Ltd.

(2022-06)

• Manage end-to-end content operations ensuring compliance with platform policies and quality standards.
• Perform data filtering and performance analysis to support key decision-making.
• Extract operational and agent performance data for daily/weekly/monthly reports.
• Create Excel-based charts and dashboards for accuracy, productivity, and KPIs.
• Monitor content trends to enhance platform quality.
• Identify and evaluate talented creators following moderation guidelines.
• Improve reporting workflows to reduce manual work.
• Analyze performance metrics to identify gaps and propose improvements.

B.Sc - Catering Science & Hospitality Management - Bharathiar University (UEI Global)

Diploma - Hotel Management - Shiradhar University (UEI Global)

12th - CBSE - P.S.M. Public School

10th - CBSE - Jeevan Public School