Transaction Monitoring at Bandhan Bank (2026-01 – Present)
- Monitoring daily financial transactions to identify suspicious or unusual activities in line with AML (Anti-Money Laundering) guidelines.
- Conducting customer transaction pattern analysis to detect anomalies and policy breaches.
- Coordinating with internal departments for additional information and case resolution.
- Supporting documentation and reporting for flagged transactions.
IT Helpdesk Support Associate L1 at Bandhan Bank (2023-09 – 2025-12)
- Assisted users with IT-related issues and provided technical support.
- Implemented a user-friendly IT support system that reduced helpdesk tickets by 100%.
- Created user guides and documented common fixes to reduce repeat queries and improve helpdesk efficiency.
- Provided L1 technical support as part of the Core Technical Support (CTS) team, ensuring seamless functioning of internal banking systems and applications.
- Collaborated with cross-functional teams during system downtimes, patch updates, and application rollouts to ensure minimal disruption to operations.
- Collaborated with IT L2 teams to track and resolve service requests within defined SLAs
Customer Service Executive at HDB Financial Services, HDFC Bank (2023-01 – 2023-08)
- Assisted customers with inquiries related to savings accounts, loans, credit cards, and digital banking platforms.
- Handled a high volume of inbound calls daily, ensuring first-call resolution and maintaining service quality standards.
- Resolved customer complaints professionally and escalated complex issues to the appropriate departments for quick resolution.
- Educated customers on banking products, services, and digital channels, contributing to increased customer adoption of self-service tools.
- Cross-sold relevant financial products such as personal loans, credit cards, and fixed deposits based on customer needs.
Warehouse Associate at Weavings Manpower Solutions (2021-05 – 2022-11)
- Performed inventory control tasks including cycle counting, stock replenishment, and order picking to ensure accurate inventory levels.
- Supported receiving and shipping operations by scanning, sorting, labeling, and packaging products for delivery.
- Assisted in quality checks and ensured damaged or misplaced items were reported and handled properly.
- Trained new associates on inventory handling, safety procedures, and system operations as needed.
