Sourav Paul

Results-driven IT Leader with 21+ years of progressive experience leading enterprise IT operations, infrastructure management, and technology governance across the hospitality, retail, and BPO sectors. Proven expertise in managing IT infrastructure, ERP platforms, servers, networking, firewalls, disaster recovery, vendor management, and business-critical technology services. Demonstrated success in maintaining 0% operational downtime for core IT operations while implementing IT policies, strengthening business continuity, and aligning technology initiatives with organizational objectives.

IT Manager - ITC Fortune Park Panchwati

(2008-07)

• Lead enterprise IT operations supporting business-critical hotel systems.
• Managed ERP platforms, servers, firewalls and networking while maintaining 0% operational downtime, manage digital marketing
• Served as the highest technical escalation point for complex issues.
• Developed IT policies, SOPs and governance standards.
• Directed disaster recovery and business continuity initiatives.
• Managed technology vendors and cross-functional stakeholder relationships.

Senior Systems Executive - Ganga Leisures Pvt. Ltd.

• Supported enterprise IT infrastructure and operations.
• Served as primary escalation point.
• Recommended technology upgrades.
• Managed IT systems and vendor coordination.

Systems Executive - Smart Call Center Solutions Pvt. Ltd.

• Managed IT operations for an international call center.
• Supported 200+ desktop systems and enterprise infrastructure.

Assistant System Support Executive - Khadim's India Ltd.

• Supported ERP, servers, firewalls and Systems Administration & networking.
• Contributed to maintaining 0% operational downtime.

B.Com - University of Calcutta