Souvik Roy

Senior Backup & Recovery Engineer with 6+ years of experience in designing, administering, and troubleshooting enterprise backup infrastructures. Experienced in Commvault Complete Backup & Recovery 11.x.x, Veritas NetBackup 11.x, Veeam Backup & Replication 13.0.x, Veritas Flex Appliances (5150 & 5360) and Cohesity 7.x. Currently managing 15+ enterprise, mid-size, and small customer environments with expertise in disaster recovery, infrastructure migrations, cloud backup, L3 production support, backup optimization, and root cause analysis.

Senior Backup & Recovery Engineer - Hitachi Systems

(2022-12)

• Manage and support 15+ enterprise, mid-size, and SMB backup environments while ensuring SLA compliance.
• Administer Veritas NetBackup 11.x including Master/Media Servers, MSDP, Storage Units, SLP, AIR, Cloud Copy and VMware policies.
• Manage Veritas Flex Appliances (5150 & 5360), including provisioning, upgrades, firmware updates, health checks, and troubleshooting.
• Administer Commvault infrastructure including CommServe, MediaAgent, VSA, Storage Policies, DDB, and Workflows.
• Administered database backup and recovery for Microsoft SQL Server, Oracle, SAP HANA, MySQL, and PostgreSQL using NetBackup and Commvault, ensuring successful recovery within defined RPO/RTO objectives.
• Configured and managed NetBackup policies, schedules, storage lifecycle policies (SLP), Accelerator, Auto Image Replication (AIR), and MSDP to optimize backup performance and data protection.
• Executed backup infrastructure health assessments, capacity planning, and performance analysis to proactively identify and resolve operational issues.
• Worked directly with enterprise customers during planned maintenance windows, migration activities, disaster recovery exercises, and critical production outages while maintaining agreed service levels.
• Support Veeam Backup & Replication including Backup Jobs, Backup Copy Jobs, SOBR, Proxies, Repositories, and SureBackup.
• Administer Cohesity appliance with regular backup and managing.
• Perform VMware Full VM Restore, Alternate Restore, Instant Recovery, Guest File Restore, and Cloud Copy Restore.
• Lead Commvault Environment Reconstruction and CommServe DR activities.
• Execute DR drills and perform Mount Path, DDB, Index Cache, MediaAgent, Storage Pool, and Library migrations.
• Plan and execute NetBackup and Commvault upgrades, maintenance releases, and post-upgrade validation.
• Perform SLA tuning, backup optimization, proactive health checks, RCA, and P1/P2 incident handling.
• Coordinate with VMware, Windows, Linux, Storage, Database, and OEM support teams.
• Prepare SOPs, KB articles, and mentor junior engineers.

Backup Engineer - HCL Technologies

(2019-01 - 2022-12)

• Provided L1/L2 operational support for enterprise Commvault environments.
• Installed and configured Commvault Agents on Windows and Linux.
• Configured Storage Policies, MediaAgents, Libraries, Schedule Policies, and Storage Pools.
• Monitored enterprise backups and performed file, database, VM, and Bare Metal restores.
• Performed CommServe DR backups, DR validation, upgrades, DDB maintenance, and VMware VSA backups.
• Performed database backup and restore activities for SQL Server, Oracle.
• Configured and monitored Subclients, Backup Sets, Storage Policies, Schedule Policies, and Retention Policies for enterprise workloads.
• Performed MediaAgent health checks, DDB verification, Data Aging monitoring, and storage utilization analysis to maintain backup environment stability.
• Assisted in troubleshooting backup performance issues, failed jobs, communication failures, and storage-related problems while ensuring SLA compliance.
• Troubleshot backup failures and coordinated with Commvault Support.
• Managed incidents, changes, and SLA compliance using ServiceNow.

Bachelor of Technology - Computer Science & Engineering - Accurate Institute of Technology & Management (2019-01)