Sowmya Raja

Tech-Savvy Virtual Assistant | 6.5+ Years IT Support & Admin Expert | Email, Tech Troubleshooting, Data Management

Talent

Guntur, IndiaMember since 1 June 2026

Virtual AssistanceTechnical SupportEmail & Calendar Management (Outlook/Gmail/Calendly)Data Entry & Excel/SheetsCustomer Support & Ticketing (Jira, Bugzilla)REST API/JSON BasicsProject Tools (Trello, Asana, Slack, Zoom)Progress 4GLSQLShell ScriptsCRM/ERP AdminBookkeepingHTMLCSSPHPAsp.NetOpenEdge 12.3PASOEMicrosoft 365Google Workspace

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Virtual AssistanceTechnical SupportEmail & Calendar Management (Outlook/Gmail/Calendly)Data Entry & Excel/SheetsCustomer Support & Ticketing (Jira, Bugzilla)

About

Dedicated Virtual Assistant with 6.5+ years in IT tech support, production monitoring, and team leadership across Telecom, Manufacturing, and Data Warehouse domains. Excel at remote troubleshooting (Progress 4GL, Unix, REST APIs), email/calendar management, data entry/Excel organization, customer ticketing (Jira/Bugzilla), and admin tools like Microsoft 365/Google Workspace. Proven in reducing downtime by 40% via proactive issue resolution—ready to streamline your operations with reliable 10am -4pm (IST) support.

Experience

Team Lead & L3 Support Specialist - Fly2data (Peleman Industries, Belgium) & IDS Infotech Limited

(2023-08 - 2024-10)

Led production support for ERP system using OpenEdge 12.3, PASOE, REST services—resolved P1/P2 issues, performed RCAs, and system testing to ensure 100% uptime.
Managed team monitoring, data extracts (KPI/SAS), and month-end activities; developed shell scripts to automate manual tasks.

Progress 4GL Consultant - JK Technosoft (Elite Project)

(2022-07 - 2023-05)

Provided L3 dev support: Handled defects, performance tuning, JSON/Prodataset for REST web services; tested deployments in QA environments.
Collaborated with BAs on technical designs and KT sessions—honed remote communication for global clients.

UI Editor & International Affairs Associate - Xiamen University (iChEM Center)

(2015-03 - 2016-06)

Managed website UI updates (HTML/CSS/PHP/Asp.Net), created forms/applications, and proofread international docs/emails.
Handled scheduling for Prof.Tian (iChem head), official correspondence in English/Chinese beginner—built multitasking skills for admin roles.

Systems Engineer (L2/L3 Support) - Tata Consultancy Services & iGate Patni

(2010 - 2014)

Monitored systems (Onesys/TalkTalk UK Telecom, Johnson Controls PS/Edimat), resolved billing/CRM tickets, generated DWH extracts.
Supported 30% landline/100% mobile provisioning; performed pre/post-release checks and defect logging—reduced resolution time significantly.