Sowmya Subash

Results-driven operations professional with 10 years of diverse experience spanning banking operations, accounts payable, business analysis, process transitions, stakeholder management, and education. Demonstrated expertise in streamlining business processes, managing end-to-end financial operations, driving process improvements, supporting migration and transition projects, and developing Standard Operating Procedures (SOPs). SAP FICO trained, with strong knowledge of finance and accounting processes, complemented by expertise in Microsoft Office and process documentation.

Recognized for delivering operational excellence, improving productivity, maintaining high levels of quality and compliance, and building strong relationships with internal and external stakeholders. Adept at training teams, managing cross-functional collaboration, and leading initiatives that improve efficiency and client satisfaction. Brings a unique combination of analytical thinking, financial operations expertise, leadership, and communication skills developed through corporate and educational roles.

School Teacher - Good Earth School - Chennai

(2017-06 - 2021-04)

• Designed and delivered comprehensive, curriculum-based lesson plans in English, Social Studies, and Business Studies across all school levels, aiming for a maximized classroom participation.
• Managed classrooms of 25–30 students while fostering an inclusive learning environment.
• Implemented individualized learning plans for students requiring additional academic support.
• Evaluated assignments and projects, providing constructive and actionable feedback.
• Developed thematic reading and activity programs to enhance learning outcomes.
• Organized school events, cultural programs, exhibitions, field trips, and outreach initiatives.
• Directed three successful school musicals.
• Coordinated student clubs and extracurricular activities.
• Represented the school in workshops and educational seminars.
• Mentored and trained eight newly recruited teachers across multiple subjects

Process Specialist - Data - Cognizant Technology Solutions - Chennai

(2015-09 - 2016-08)

• Managed end-to-end accounts payable operations ensuring timely processing of vendor invoices.
• Verified payment runs involving EFT, ACH, wire transfers, and cheque payments.
• Reconciled invoices and resolved billing discrepancies and payment issues.
• Reviewed accounting entries and monitored team quality using internal applications.
• Maintained audit documentation and supported internal audit requirements.
• Generated management reports and participated in operational improvement initiatives.

Senior Process Executive/Business Analyst - HCL Technologies - Bangalore

(2006-07 - 2007-11)

• Analyzed existing business operations and documented end-to-end processes
• Defined project scope, timelines, and implementation plans for business process initiatives.
• Created workflow documentation and secured approvals from stakeholders and SMEs.
• Published project status dashboards for regional leadership.
• Conducted system testing, identified process gaps, and recommended improvements.
• Trained operational teams on newly implemented applications and processes.

Process Executive – Accounts Payable - Infosys - Bangalore

(2005-01 - 2006-06)

• Processed vendor invoices and managed accounts payable transactions.
• Investigated billing discrepancies and payment allocation issues.
• Coordinated with vendors to resolve invoice-related queries.
• Generated monthly operational and financial reports.
• Supported timely and accurate payment processing.

Customer Service Executive - HSBC - Bangalore

(2004-08 - 2004-12)

• Managed customer collections for credit card accounts.
• Processed EMI payments and updated customer account records.
• Verified confidential customer information while ensuring regulatory compliance.
• Resolved customer queries and maintained service quality standards.

Associate - SCOPE International - Chennai

(2002-11 - 2004-05)

Account services department: Created and maintained customer accounts. Opened and closed bank accounts. Issued debit cards, cheque books, and PINs. Updated customer information, standing instructions, and direct debit authorizations.

Automobile loans department: Managed loan account setup and closure. Processed EMI payments, early settlements, advance installments, and cash accruals. Managed overdraft setup and lien marking for banking facilities. Processed write-offs and collection accounting entries. Prepared monthly reports covering bad debts, provisions, and write-offs.

• Successfully coordinated transition activities with cross-functional teams.
• Trained new hires and managers on banking processes following migration activities.

MBA - The Ethiraj College for Women (2002-04)

B.Com - The Ethiraj College for Women (2000-04)