Sowndharya Ravichandran

Product Owner with 7+ years of IT experience, including 3+ years of Product Ownership, 2 years as a Scrum Master, and 2 years in Technical Support. Experienced in defining product vision, managing product backlogs, gathering business requirements, writing user stories and acceptance criteria, prioritizing features, and collaborating with cross-functional teams to deliver high-value digital products. Strong technical foundation in SQL, Azure, ServiceNow, APIs, and data analysis, enabling effective communication between business and engineering teams.

Passionate about building customer-centric solutions, driving Agile product delivery, and delivering measurable business outcomes.

Product Owner - Tata Consultancy Services - Chennai

(2023-02)

• Define and communicate product vision aligned with business goals.
• Own and prioritize the product backlog using business value and customer feedback.
• Gather, analyze, and refine business requirements with stakeholders.
• Write detailed user stories and acceptance criteria.
• Collaborate with Engineering, QA, UX, and business teams to deliver high-quality features.
• Lead sprint planning and release planning activities.
• Validate delivered features through UAT and stakeholder reviews.
• Track product KPIs and continuously improve the product using customer insights.
• Manage stakeholder expectations and roadmap communication.

Scrum Master - Tata Consultancy Services - Chennai

(2021-02 - 2023-01)

• Facilitated all Scrum ceremonies.
• Removed delivery blockers and improved team productivity.
• Coached Agile teams and promoted Scrum best practices.
• Improved sprint predictability using Jira metrics.
• Worked closely with Product Owners on backlog refinement.
• Coordinated cross-functional teams for successful releases.
• Improved team collaboration and continuous improvement.

Technical Support Engineer - Tata Consultancy Services - Chennai

(2019-02 - 2021-01)

• Supported business-critical production applications.
• Managed incidents while maintaining SLA compliance.
• Performed SQL-based troubleshooting and data validation.
• Monitored Azure WebJobs and data pipelines.
• Managed incidents, problems, and changes using ServiceNow.
• Conducted root cause analysis and preventive actions.
• Supported deployments and production releases.
• Created dashboards using Power BI and Excel.

MBA - Human Resources Management - University of Madras (2020)

Bachelor of Commerce - Banking Management - Meenakshi College for Women (2018)

Internship - Indian Bank – T. Nagar Branch