Sparsh Agrawal

IT Support Engineer with 3 years of experience in enterprise technical support, endpoint administration, identity and access management, networking, and security operations. Hands-on experience with Active Directory, Intune, JAMF, ServiceNow, Microsoft 365, VPN, DNS, DHCP, TCP/IP, BitLocker, FileVault, and Forcepoint DLP. Building practical cloud infrastructure skills through hands-on AWS and Linux labs involving EC2, IAM, VPC, S3, CloudWatch, Auto Scaling, and Elastic Load Balancing

Desktop Support Engineer at Airtel Payments Bank (2025-09 – Present)

Client Engagement via Vayam Info Solutions

• Provide enterprise support for Windows/macOS, resolving hardware, software, and connectivity issues.
• Manage Active Directory, Microsoft 365 accounts, permissions, onboarding, and VPN access.
• Manage endpoint security using BitLocker, FileVault, Forcepoint DLP, antivirus, and VPN policies.
• Manage ServiceNow/ServiceDesk Plus incidents and requests while consistently meeting SLA requirements.
• Manage Pan-India laptop allocation, de-allocation, and onboarding with cross-functional internal teams.

IT Executive at Cogent E-Services (2023-04 – 2025-07)

• Resolved hardware, software, and network issues, providing frontline technical support.
• Deployed and maintained 100+ endpoints, printers, and VoIP systems enterprise-wide.
• Managed Active Directory access and collaborated with network/server teams on incidents.

B.Tech in Computer Science – GLA Engineering College, Mathura (2018 – 2022)