Spurthi Tanguturu

CRM and Sales professional with 7+ years of experience across customer relationship management, post-sales support, sales coordination, CRM operations, SAP end-user activities, invoice processing, collections support and MIS reporting. Strong in customer communication, cross-functional coordination, data management and resolving customer queries from booking through post-sales.

Sr. Executive – CRM at Epitome Projects LLP (2024-05 – Present)

• Manage customer interactions, booking confirmations, welcome formalities and post-sales support from booking through handover.
• Follow up with clients for scheduled payments and maintain accurate sales and collection records.
• Handle customer queries related to property transactions and coordinate timely resolutions.
• Coordinate with Sales, Accounts, Legal and Construction teams to resolve customer issues efficiently.
• Support Sales and Marketing teams with day-to-day CRM activities; prepare cost sheets and AOS documentation.

CRM Executive at Radha Raichandani Developers LLP (Radha Spaces) (2022-12 – 2024-04)

• Maintained CRM systems and customer records for sales and customer-service users.
• Resolved technical and non-technical CRM user queries and coordinated timely issue resolution.
• Worked with Finance and Sales teams to analyze requirements and improve CRM processes.
• Performed preventive CRM maintenance and supported users to minimize operational downtime.

Sales Executive – SAP End User at UltraTech Cement (India) Pvt. Ltd. (2022-03 – 2022-11)

• Processed PO and Non-PO invoices and maintained accurate transaction records.
• Posted customer collection entries and supported purchase order and goods receipt activities.
• Supported vendor payment processing and prepared vendor and customer ageing reports.
• Performed General Ledger posting and maintained sales-related documentation.

Jr. Executive – Backend Operations at Aparna Constructions & Estates Pvt. Ltd. (2019-08 – 2022-02)

• Handled inbound and outbound customer calls and provided information and assistance.
• Supported lead generation and maintained customer information accurately.
• Uploaded customer data into CRM systems and maintained records in Excel.
• Scheduled site visits and coordinated customer information for sales follow-up.
• Prepared forms, documents and operational reports using MS Word and Excel.

B.Tech in Electronics & Communication Engineering – N.B.K.R. Institute of Science and Technology, Vidyanagar, Andhra Pradesh