Sr Kota

Salesforce-certified professional with 5+ years of experience delivering end-to-end CRM solutions as a Salesforce engineer and project manager. Expert in Salesforce administration, including user management, security, automation (Flows), integrations, and system customizations (synchronous and asynchronous Apex). Strong background in Agile project management, leading cross-functional teams, and managing multiple Salesforce projects.

Skilled in Data Cloud, AI-driven solutions, and stakeholder collaboration, with a focus on scalable, secure, and data-driven implementations.

Salesforce Project Manager at Prudent Technologies (2023-03 – Present)

• Executed 5 concurrent Salesforce projects, delivering end-to-end deployments across Sales Cloud, Service Cloud, and custom applications, ensuring ~95% on-time delivery while aligning with scope, timelines, and quality standards.
• Spearheaded Agile/Scrum delivery using Azure DevOps, driving sprint planning, backlog prioritization, and execution, amplifying sprint velocity by ~20% and enhancing delivery predictability across cross-functional teams.
• Contributed to end-to-end delivery lifecycle management, including requirement gathering, solution design, risk identification, dependency tracking, and roadmap execution, decreasing delivery risks and delays by ~15–20%.
• Translated business requirements into user stories and acceptance criteria, collaborating with developers, QA, admins, and stakeholders, lowering rework by ~25% and ensuring strong stakeholder alignment.
• Drove stakeholder communication, status reporting, and risk escalation, enabling faster decision-making and elevating overall project transparency in cross-functional environments.
• Executed AI-driven automation (AgentForce) using Actions, Topics, Prompts, and Apex, reducing manual effort by ~30% and enhancing service efficiency.
• Developed scalable Apex solutions (Batch, Queueable, Scheduled, Future) and designed REST API integrations (QuickBooks, Salesforce, Google Calendar) using OAuth 2.0, processing 50K+ records and achieving ~99% data reliability.
• Leveraged Salesforce Data Cloud and configured CRM features (Flows, validation rules, security model including roles, profiles, permission sets, OWD, sharing rules), boosting data accuracy and reporting efficiency by ~25–30%.
• Ensured delivery governance, quality standards, and resource optimization, reducing post-release defects by ~20% and improving team utilization by ~15% through effective workload distribution.

Salesforce Admin/Developer at Coveo Info Solutions (2020-12 – 2022-05)

• Directed end-to-end Salesforce project delivery by driving requirement gathering, project planning, estimation, and translating business needs into scalable technical solutions for timely execution.
• Planned and applied Salesforce solutions using SOQL/SOSL, Apex, Visualforce, workflows, triggers, Process Builder, and validation rules while ensuring compliance with governor limits.
• Engineered Service Cloud customizations, including custom objects and reports across Accounts and Opportunities, delivering actionable insights that refined sales pipeline visibility by 40%.
• Customized and optimized Salesforce applications through configuration and development, including automation, user management, data modeling, production support, and test-driven Apex deployments for reliable releases.

Associate System Engineer at IBM (2019-06 – 2019-10)

• Enhanced and configured Salesforce data models using lookup and master-detail relationships, custom objects, page layouts, and record structures to enhance usability and user experience.
• Enforced robust security and access controls by configuring users, roles, profiles, and permissions aligned with organizational hierarchy to ensure secure data access.
• Built SOQL queries, validation rules, workflows, reports, and dashboards to ensure data integrity, automate business processes, and deliver actionable business insights.

Bachelor of Technology in Computer Science – Koneru Lakshmaiah University (2015-08 – 2019-05)