Sradhanjali Sethi

I am working current @TCS

Experience in implementing and maintaining ServiceNow Discovery and Cloud Discovery.

• Validating and troubleshooting non-discovered CI’s.
• Performing On-Demand Administrative Support: Quick Discovery
• Mid Server Management: Start, Pause, Properties- add, change, deactivate, Troubleshoot the log issues, enable debug.
• Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules: add, update, de-activate, exclude IPs from schedule, adding IP subnets, discovery clusters.
• Configuration and Setup: setting up discovery schedules, credentials, and patterns
• Credentials Management: Manage credentials required for discovery processes, ensuring that the appropriate permissions are granted and securely stored.
• Discovery System properties add/change/deactivate.
• Cloud Discovery: Adding/ removing AWS schedules, service accounts, Cross assume role & Org assume role parameters, Datacentres.
• Validating Cloud API Trails for any AWS job stuck.
• Perform integrations and process automation using Service Graph, JAMF & Intune
• Reclassify the CI’s.
• Creating reports and adding them to Discovery Operational Dashboard and Validating Discovery Dashboard.
• Documentation: Maintain detailed documentation of discovery processes, configurations, patterns, and best practices for future reference and knowledge sharing.
• Error Handling: Troubleshooting the errors from Discovery Home.

CMDB:

• Assists in the responsibility of the overall health of the CMDB utilizing tools such as CMDB Health Dashboard, Data Certification, IRE.
• De-Duplications: reconcile the set of duplicate CIs into a single CI, eliminating the duplication.
• Experience with the ServiceNow (CMDB) including class structure, tables, attributes, Identity and Reconciliation (IRE), and Class Manager.
• Working on CMDB stale CI’s.
• Knowledge of ServiceNow Fundamental in ITSM modules (Incident, Problem, Change, CMDB & Asset, Service Catalog)

o Working with the merger bank for building & implementing the discovery module.

o Assist the CMDB team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers o Working closely with HAM, SAM & APM team.

o Provide recommendation to clients with respect to cloud discovery and prepare technical implementation roadmap.

o Integrate ServiceNow with third party sources.

o Working with Integration team on the agents to get installed on the devices for avoiding the computers and mac devices to get stale.

o Perform system & integration testing utilizing Automated Testing Framework where possible o Provide Technical Guidance and resolve issues during upgrades and fix defects found in ServiceNow platform, applications, and workflows.

o Engage with HI team to fix the defects.

o Experience in using Jira for sprint planning (working on stories, creating test cases).

higher education: B.tech