Sravan Narra

Fraud Risk and Operations professional with 9+ years of experience in fraud detection, risk mitigation, and team mentoring, seeking to drive operational excellence and minimize financial exposure through data-driven decision-making.

Sr.Fraud Analyst (KYC & AML) at Cognizant (2021-08 – Present)

• Worked for CDD & EDD reviews for high-risk clients, ensuring AML and regulatory compliance Monitoring and Analyzing Transactions by taking decisions such as onboard, off board, Rejections.
• Validate identity documents, address proofs, and financial records.
• Conduct UAR (Unusual activity reporting) investigations and escalate high-risk cases to senior management.
• Filing internal suspicious activity Report by coordinating red flags.
• Identify high-risk cardholders to prevent potential financial crime.
• Monitor real-time queues and validate fraudulent claims from multiple channels, reducing false positives.
• Identify potential fraudulent situations and take precautionary measures to prevent financial losses.
• Resolve queued accounts within SLA timelines to minimize revenue leakage
• Perform second-level reviews or quality checks on KYC files completed by analysts, ensuring they meet the highest standards of quality, regulatory compliance (e.g., local regulations, FATF, internal policy), and completeness

Fraud Analyst at Synchrony Financial (2016-11 – 2021-08)

• Monitored and mentor a team of 8 in handling the process
• Monitor real time queues and validate fraudulent claims from multiple channels
• Determine potential fraudulent situations and taking necessary precautionary measures to avoid financial losses
• Resolve queued accounts within the service level agreements to reduce potential revenue losses
• Reduce financial losses by conducting midpoint reviews and contacting clients regarding account activity
• Assisted in piloting and implementing of new process updates
• Provided suggestions to mitigate fraud and increase efficiency
• Used multiple internal data applications to have the most accurate data like Lexis Nexis, Workstation, IBM OnDemand etc
• Performed a thorough analysis on the accounts before providing a resolution
• Ensure confidentiality of all information collected during investigation
• Generate and publish weekly reports on suspicious activity to the management

Analyst at Infosys (2015-12 – 2016-11)

• Responsible for End-to-End workflow management
• Check, validate and complete customer contact information submitted in tickets
• Reassign tickets to appropriate queue: network, server, etc
• Monitor necessary ticketing queues daily
• Assess the requirement and assign the ticket
• Responsible for generating a daily report on the status of tickets
• Familiar with proper response times to call customers back on assigned tickets
• Notify the team leader and project manager when tickets have failed the target time to resolve
• Coordinate with other lines of service before transferring tickets or accepting tickets from other queues
• Provide advice on potential process improvement for general ticket and queue Management

Masters – John Moores University (2010-2012)

B.Tech in Electronics & Communication Engineering – VVIT (2005-2009)

Intermediate (10+2) – Board of Intermediate Education (2003-2005)

SSC (10th) – Board of Secondary Education (2003)