Sravani Reddy

High-ownership and outcome-focused EdTech Operations professional with 3+ years of experience leading end-to-end learner success, cohort management, and educational program timelines. Proven expertise navigating high-volume cohort ecosystems to systematically drive onboarding, certification compliance, and milestone metrics. Exceptionally skilled at resolving high-stakes learner crises with composure and empathy, standardizing lifecycle SOPs, and utilizing analytical tools like Excel and Tableau to deliver actionable, data-driven cohort insights to executive leadership.

Senior Customer Success & Operations Manager at Simplilearn Solutions Pvt. Ltd. (2025-01 – Present)

• End-to-End Cohort Ownership: Lead core learner success journeys across digital onboarding, active program engagement, and milestone tracking pipelines to protect ultimate certification delivery.
• Crisis & Escalation Management: Own high-priority escalation queues, resolving sensitive learner disputes and conflict scenarios with deep composure, empathy, and rapid turnaround frameworks.
• Cross-Functional Stakeholder Alignment: Partner extensively with Curriculum, Admissions, Product, and Delivery teams to streamline student success initiatives, clear platform blockers, and perfect the learning lifecycle.
• SOP Governance: Draft, execute, and monitor Standard Operating Procedures (SOPs) across multi-department workflows to ensure long-term consistency, high-quality touchpoints, and systemic operational scale.
• Data-Driven Cohort Reviews: Conduct rigorous weekly cohort audits; build comprehensive performance dashboards via Microsoft Excel and Tableau to analyze active user completion patterns and share strategic insights with senior executives.

Customer Success & Operations Manager at Simplilearn Solutions Pvt. Ltd. (2023-01 – 2025-01)

• Scale Administration: Supervised programmatic setup, engagement tracks, and retention milestones for a portfolio exceeding 3,000+ simultaneous learners across 8 distinct business cohorts.
• Funnel Analysis: Monitored student data to extract attendance, module assignment completion, and operational performance trends, rolling out target interventions to uplift cohort health and NPS.
• Process Optimization: Revamped onboarding scripts and playbook methodologies, yielding shorter time-to-value periods and driving higher platform tool adaptation.

Business Development Associate at Intellipaat (2022-01 – 2022-12)

Managed initial customer profiling and onboarding pipelines, mapping educational requirements to platform pathways to secure a flawless launch for upcoming student cohorts.

B.Tech in Civil Engineering – Presidency University