Business Analyst - Cognizant Technology solutions
(2021-11 - 2025-03)
Business Analyst in HCSC healthcare projects, working across Product Management, Research, Product Development, Solution Analysis, and Stakeholder teams in a data-focused Agile environment.
- Experience includes Requirements Gathering business analysis, Business Process Flow, Use Case modelling, Business Process Modelling and experience in HIPAA and Healthcare.
- Created process documentation, including AS-IS/TO-BE flows, BRD, FRD, wireframes and UML diagrams.
- Interacted and coordinated between end-users, expert team, development and QA team and suggested key enhancements and changes to the business rules
- Worked on Prior Authorization, Claims Adjudication Medicaid & Medicare.
- Designed and developed Power BI dashboards, performed data analysis and reporting using MS Excel to improve operational efficiency and decision-making.
- Coordinated with stakeholders to ensure business objectives aligned with process automation; tracked US market trends to provide inputs for product roadmap enhancements.
- Strong experience in creating Test Cases and conducting User Acceptance Testing(UAT) Expertise in designing and developing test plans.
- Excellent communication, presentation, client interaction and problem solving skills.
- Claims adjudication, Medicaid, Medicare, Commercial claims.
- Tracking the market trends of US and providing inputs to Product Management team for continuous improvement and help in functional roadmap of the product.
