Sreelekshmi Cs

Customer-focused professional with experience in customer relationship management, telephonic communication, complaint handling, service coordination, follow-ups and CRM management. Experienced in understanding customer requirements, responding to enquiries, coordinating with internal teams and ensuring timely resolution of customer concerns. Strong ability to communicate professionally with customers, maintain accurate records and manage multiple customer requests.

Customer Relation Officer - Faber Service Centre - Kollam

(2024-09)

• Handle customer enquiries and service-related calls professionally.
• Understand customer requirements and provide appropriate information.
• Register and follow up on customer complaints and service requests.
• Maintain regular communication with customers regarding service status.
• Coordinate with technicians to schedule and complete service requirements.
• Follow up on pending complaints and ensure timely closure.
• Update customer details, service records and complaint status in CRM.
• Handle customer concerns calmly and work towards suitable solutions.
• Maintain accurate customer records and service-related documentation.
• Coordinate between customers and service teams to ensure smooth communication.
• Follow up with customers after service to maintain customer satisfaction.

HR Assistant - Evosoft Technologies

• Supported day-to-day HR and administrative activities.
• Handled employee communication and coordination.
• Maintained employee records and documentation.
• Assisted with scheduling and coordination activities.
• Supported data entry and preparation of reports.
• Used MS Office for documentation and record maintenance.

PHP Developer - [Company Name]

• Worked on basic web application development and maintenance.
• Assisted with troubleshooting and resolving technical issues.
• Worked with databases and application-related tasks.
• Maintained technical documentation and project-related records.

Diploma in Computer Science - Computer Science (2015)