Sreenivasan Krishnan

As an accomplished global engineering operations leader, I own a proven track record in driving modernization of legacy systems, overseeing large global operations and leading high-performing tech teams across the US, Singapore, and India. I bring to the table over 25 years in designing, implementing, and delivering cutting-edge payments and SAAS based customer support solutions. I possess a deep understanding of large-scale distributed transaction processing systems.

I am adept at fostering a culture of technical excellence, meritocracy, and accountability within large teams.

My expertise in payment technology includes consulting, architecture, and software development across a range of industry domains, with a focus on Retail Payments. I head the customer support engineering and lead Freshdesk - a flagship product from Freshworks on Customer support solutions.

I have experience working with global stakeholders, leading global teams, interacting with global vendors, and delivering products for global customers. I excel in technology and organizational problems that are complex, requiring a deep understanding of systemic issues.

In addition, I am a product development specialist, adept at enabling internal FinTech developers to maximize their productivity, innovation, and customer value delivery. I have a strong track record in building high-performing teams from the ground up.

I am also an advocate for innovation, with credentials in participating in innovation forums and a senior leader in software engineering with a passion for creating innovative technology through solid engineering practices.

My expertise in payment technology includes consulting, architecture, and software development across a range of industry domains, with a focus on Retail Payments. I head the customer support engineering and lead Freshdesk - a flagship product from Freshworks on Customer support solutions.

MBA from Great Lakes institute of Management

MCA from University of Madras