Sri Durga Avinash Janipalli

Result-driven Associate and Operational Analyst with 4 years of progressive experience in business operations, content moderation, data verification, and quality assurance. Proven track record of completing deliverables on time with exceptional documentation, data integrity, and high-fidelity annotation. Skilled in navigating complex regulatory frameworks, resolving client issues using standardized guidelines, and training automated algorithms through human oversight.

Excellent communicator adept at interpreting customer feedback and collaborating effectively across teams to optimize workflow.

Senior Associate (Operational Analyst) at Wipro Technologies (2024-08 – Present)

• Comprehensive Web Research: Conduct exhaustive research utilizing authorized resources and external digital platforms to validate business information, including hours of operation and geographical precision.
• Detailed Justification: Provide evidence-based written arguments explaining why a specific response is superior or an error, citing logical fallacies or strengths in the bot's reasoning.
• Data Annotation: Perform high-fidelity data annotation by adhering to rigorous protocols to ensure that automated system outputs maintain contextual relevance and factual integrity.
• Compliance & Policy Implementation: Utilize advanced interpretative skills to analyze complex regulatory frameworks and promptly integrate procedural updates or technical nuances.
• Performance Standards & Operations: Consistently achieve established daily productivity and accuracy benchmarks while ensuring uniform application of moderation policies and tracking KPIs.
• Linguistic & Cognitive Mastery: Apply nuance detection with context to grammar and culture alongside precise documentation skills, meticulously identifying patterns and behavioral anomalies.
• Escalation & Collaboration: Escalate complex cases and potential legal issues to appropriate teams while documenting moderation actions to maintain detailed, audit-ready case records.

Associate at Teleperformance Global Services (2022-10 – 2024-07)

• Algorithm Training & Optimization: Worked closely with online shopping features to train automated content detection tools, reviewing and validating automated moderation decisions to provide human oversight for edge cases and nuanced content.
• Compliance Review: Audited digital products for full compliance with online shopping guidelines and merchant center policies to ensure safe placement on web platforms.
• Operational Performance: Evaluated key performance indicators, prepared ongoing reports, and recommended business plan updates while working flexibly across different stations to provide optimal operational coverage.
• Relationship Management: Established open and professional relationships with team members to resolve systemic process bottlenecks and achieve quick resolutions.

Bachelors of Technology in Electronics and Communication Engineering (ECE) – Vignan's Institute of Information Technology (Autonomous) (2018 – 2021)

Diploma in Electronics and Communication Engineering (ECE) – Dr. B.R. Ambedkar G.M.R. Polytechnic (2014 – 2017)

Secondary School Certificate (S.S.C) – ZPHS High School (2014)