Sri Jayanthi

Aspire to be a competent professional and to work in intellectual environment where I could utilize and update my skills in accordance with the latest trends, which would add value to me and also benefits the firm that I will be working for.

Senior Customer Support Executive at Life Matchings Pvt Ltd (2024-12 – Present)

• Translation: Translated English client queries into audio clips for native consultants.
• Quality Check: Audited recorded responses for quality and accuracy before emailing clients.
• Call Handling: Managed 3-way conference calls and tracked sales leads (e.g., gemstones).
• Excel Data: Maintained daily client databases and communication logs using MS Excel.
• Consolidation: Completed monthly financial and order data reconciliations for management.

Senior Customer Support Executive at Serco Global Services (Intelenet Global Services) (2012-03 – 2014-04)

Admin-in-charge at Shree Subha Shree Estates (2009-02 – 2011-11)

Bachelor of Business Administration – Madras University

Diploma in Accounting & Finance – Annamalai University