Sridhar Manavarthe

Highly accomplished Quality Assurance Leader and Certified ISO Auditor with over 25 years of experience driving process engineering, delivery excellence, and rigorous governance frameworks across enterprise software ecosystems. Expert at building, auditing, and scaling Quality Management Systems (QMS) and Information Security Management Systems (ISMS) within massive organizational landscapes (1,000+ FTE). Proven track record of spearheading high-stakes compliance audits (HITRUST, SOC2, ISO 27001, ISO 9001) and establishing zero-defect delivery pipelines that boost productivity by up to 15%.

A strategic leader who fuses traditional Quality methodologies (Six Sigma, CMMI) with modern AI-augmented, Agile, and DevOps workflows to minimize risk and protect engineering margins.

Principal Program Manager / Engineering Director — Process Engineering & Quality Governance - Syndigo - Bengaluru, India

(2020-05 - 2026-04)

• Audit & Compliance Leadership: planned, prepared, and led the engineering org through HITRUST, SOC2, and ISO 27001 audits, delivering outstanding, compliant results.
• Third-Party Assurance: partnered directly with premier audit firms, including PWC and Deloitte, on comprehensive security and compliance validation.
• Quality Gate Frameworks: designed an end-to-end cross-functional Preview/UAT gate structure across Engineering, DevOps, Cloud Ops, and Customer Success; 100% adherence to quality criteria across 100+ releases.
• Change Control & Zero-Defect Mandates: engineered a strict Hot-Fix/Patch Change Control process, driving post-implementation change disruptions from 30–40% variance down to 0%.
• M&A Quality Standardization: directed engineering process alignment, risk analysis, and quality baselining during Syndigo's acquisition of Riversand.
• Metrics-Driven Management: established release-wide productivity and effort-management metrics, generating a consistent 5–15% efficiency gain across iterative lifecycles.

Account Quality Lead — FSS Portfolio (MetLife 1000+ FTE, Bank of Montreal, Multiple FSS Accounts) - IBM India Private Limited - India & Global

(2005-07 - 2020-03)

• Troubled Account Defect Recovery: led the turnaround of a high-risk financial services account (>250 FTE) via deep-dive RCA and aggressive corrective/preventive action loops.
• Defect & Reopen Reduction: implemented Six Sigma practices and automated testing frameworks that cut software defects by 5% and reopened-defect rates by 95%.
• Code Quality Governance: introduced automated code-quality parsing tools and a uniform Code Quality Index to measure design and peer-review effectiveness.
• DevOps Maturity Assessments: presented DevOps maturity matrices to CXO-level global clients, driving architectural improvements while preserving quality gates.
• SLA Compliance & Account Defense: managed 60,000+ development/AMS hours under tight SLAs for a major US Insurance client using Kanban-based defect triage.

Senior Analyst — QA & Product Development (RUP) - Ness Technologies

(2001-08 - 2005-05)

• Managed end-to-end integration, automation, load, and performance testing for Business Objects XI's Data Mining Solutions using capture-and-playback tools.
• Led a team of 15 QA/test engineers on critical product updates, producing business analysis documentation and design specifications.
• Applied RUP guidelines across the full lifecycle for wireless telecom platforms.

Senior Developer / Developer - Wipro Technologies Ltd & Trigent Technologies Ltd

(2000-03 - 2001-08)

• Server-side frameworks, Wireless Transcoding, and Mobile Banking solutions; end-to-end unit, integration, and performance validation using WAP services.

PG - Project Management - Indian Institute of Science (IISc)

PGDM - Marketing - Symbiosis (SCDL)

B.E. - RV College of Engineering (RVCE)