Sridhar Perumal

Results-oriented Operations and Project Leader with over 11 years of experience in managing high-performing teams (32+ FTEs) and delivering complex business solutions. Proven track record in Agile methodologies, resource optimization, and data-driven project management. Expert in stakeholder management and implementing AI-driven process simplifications to enhance client delivery. Seeking to leverage strong background in product thinking and operational excellence at Experion Global.

Team Manager at Matrix Business Services India Private Limited (2024-05 – Present)

Manage a portfolio of 32+ FTEs using data-driven planning to ensure all process KPIs and delivery goals are met in Claim processing in Audit & Assurance domain. Lead client relationship management, utilizing a consultative approach to implement AI for faster delivery and process optimization.

• Manage a portfolio of 32+ FTEs using data-driven planning to ensure all process KPIs and delivery goals are met in Claim processing in Audit & Assurance domain
• Identify opportunities for Revenue generation
• Drive New Business initiatives
• Creating and managing long-term goals. Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance
• Lead client relationship management, utilizing a consultative approach to implement AI for faster delivery and process optimization
• Direct end-to-end Transition Management and Resource Management for Audit & Assurance domains
• Managing and monitoring project plans and schedules

Assistant Team Manager at Matrix Business Services India Private Limited (2021-07 – 2024-04)

Delivered data resulting in business enhancement. Identified skill gaps and implemented targeted training, resulting in an increase in team productivity. Ensured 100% compliance with company policies and guidelines.

• Delivered data resulting in business enhancement
• Identified skill gaps and implemented targeted training, resulting in an increase in team productivity
• Communicate with clients and evaluate their needs
• Ensured 100% compliance with company policies and guidelines, resulting in improved team performance and increased customer satisfaction
• Consistently met and exceeded service level targets by tracking KPIs and driving action plan, leading to improved team performance
• Monitor operating costs and resources, maintain low attrition levels in the teams

Content Management at NSEIT LIMITED (2019-04 – 2021-04)

Maintaining and monitoring project plans, project schedules, and work hours. Documenting and following up on important actions and decisions from meetings.

• Maintaining and monitoring project plans, project schedules, work hours
• Documenting and following up on important actions and decisions from meetings
• Monitor project progress and handle any issues that arise from client
• Work with the Project Manager and project Head to eliminate blockers
• Coordinate with the Subject matter expert for the development for the content as per the requirement

Analyst Cum Operations Portfolio Specialist at Tata Consultancy Services (2013-04 – 2018-12)

Analyst / Operations Portfolio Specialist responsible for direct client communication, revenue generation identification, and strategic business analysis.

• Analyst / Operations Portfolio Specialist at Tata Consultancy Services
• Direct communication with the end clients for their requirements
• Identify opportunities for Revenue generation
• Assigning the Maintaining & Refreshing the database to the database specialist
• Discussing requirements with clients, analysing business practices, performing initial assessments, researching client businesses, reviewing financial systems, making recommendations according to client objectives, creating business plans to foster change
• Perform research and offer insights on market trends, consumer behaviour, competitors, and potential business opportunities
• Drive New Business initiatives along with the Senior Leadership team
• Analyse and report competitive and industry trends to Marketing & Sales management
• Consult with Brand teams, Marketing teams and Category development team to ensure that the data they use is market relevant and provide insights
• Combine eCommerce data to provide online shopper behaviour trends, web marketing strategies
• Document database specifications and continuous learning in the database for future reference
• Providing process training to new recruits and allocation of jobs
• Maintaining the agreed level of quality in the client operations

Master of Business Administration in Operations Management – University of Madras (2014-01 – 2016-01)

Bachelor's Degree in B.Sc in Information Technology – Alagappa University (2011-01 – 2014-01)