Srijeet Basu

Results-driven IT professional with 16 years of experience in solution delivery, infrastructure management, Azure Cloud, and Kubernetes. Proven track record of leading high-performing teams, delivering projects ahead of schedule, and improving system efficiency through optimized architecture.

Cloud Consultant at Tata Consultancy Services (2024-09 – Present)

• Responsible for designing and building Azure Infrastructure, Cloud Compute, Storage, and Networking components for Hybrid Cloud models.
• Administrating PaaS components like Azure Kubernetes, including creation and configuration of AKS clusters, upgrading versions, configuring scalability, updating Node Image for the underlying OS, and troubleshooting infrastructure issues.
• Connecting to Azure Container Registry (ACR) for storing and managing Docker images and OCI artifacts, integrating seamlessly with Azure Kubernetes Service (AKS), App Service, and CI/CD pipelines.
• Ensuring security using federated credentials for Service Principals through app registrations for dedicated access, with the least privileged access controlled via RBAC.
• Converting non-federated credentials to federated ones for DevOps service connections and Azure Container Registry.
• Responsible for granting permissions and access using dedicated PIM on a need basis and performing active directory cleanup.

Operation Manager at Tata Consultancy Services (2021-06 – 2024-09)

Managed cloud operations, delivering benefits to customers and employees.

• Developed and maintained Infrastructure as Code (IaC) using Terraform and Azure Resource Manager templates.
• Led as Infrastructure SME for critical projects, ensuring infrastructure support for high availability and disaster management.
• Minimized tenant operation costs through scheduled Azure resource cleanup.
• Owned and partnered on business-critical Kong Application Gateway development and maintenance using Helm on Azure Kubernetes.
• Maintained over 50+ critical APIs on Kong, facilitating DevOps with Bitbucket, Jenkins, and Octopus, while enforcing strict access through RBAC.
• Received client appreciation for financial impact and process improvements.

Technical Architect at Cognizant (2019-10 – 2021-06)

• Increased client satisfaction scores by resulting from enhanced business solutions and improved design and analysis.
• Responsible for solution design and quality analysis of the end-to-end business solution.
• Involved in providing technical guidance and addressing feasibility options for new technical advancements and process improvement involving RPA.
• Received client appreciations for bringing in financial impact benefiting from process improvement.
• Laying the foundation for bringing more business impact to all involved stakeholders.

Senior Consultant at Infosys (2017-07 – 2019-10)

• Improved design process efficiency by crafting integration design documents and frameworks.
• Served as the primary point of contact (SPOC) for clients and stakeholders, managing design and delivery projects.
• Acted as Scrum Master, enabling a 15-member team to become self-sustainable and self-organizing.
• Resolved impediments proactively to ensure smooth progress of team tasks during sprints.
• Coached team members and stakeholders on agile development processes to streamline workflow.
• Collaborated with product/project owners to maintain minimal backlogs through improved development and delivery processes.
• Provided technical assistance to resolve sprint impediments, ensuring continuous progress.

Module Lead at Happiest Minds (2015-02 – 2017-06)

• Conducted extensive market research and created industry-specific presentations on digital marketing, strengthening sales strategies.
• Gathered comprehensive expertise in Adobe's digital marketing products, including a 3-day Adobe Target training, enhancing UX testing capabilities.
• Developed a competitive analysis matrix targeting potential customers, optimizing marketing efforts.
• Coordinated with the sales team to prepare impactful sales pitches and guide them through solution functionalities.
• Served as a functional consultant in customer meetings, successfully gathering requirements and delivering seamless enhancements in sprints.
• Ranked among top performers in business analysis training, showcasing excellent analytical skills.
• Led a project transition to agile development as Scrum Master, achieving a 70% efficiency in converting backlogs into active sprints using tools like JIRA.

Senior Software Engineer at Accenture (2013-01 – 2015-01)

• Designed and enhanced training modules for 50+ employees through classroom and web platforms.
• Orchestrated the migration and documentation of OSB modules from 11g to 12c, streamlining system processes.
• Managed tracking processes for change requests and build activities, ensuring project alignment and efficiency.
• Collaborated with onshore teams for architectural assessments and developed recommendations to improve system integrity.
• Developed and enhanced software modules, ensuring robust authentication and authorization of health records.
• Created comprehensive functional and technical documentation for inventory management.
• Analyzed and improved existing architecture's technical impacts to boost future change request efficiency.

Senior Software Engineer at IBM (2012-10 – 2013-01)

• Provided technical support for Oracle Content Management.
• Created daily reports after running diagnostic tools.
• Raised tickets using HP incident management tool to dedicated solution providing team.

Software Engineer at Wipro (2009-11 – 2012-10)

• Led project development and stakeholder management as a Senior Developer, focusing on Oracle Service Bus 11g and AIA Foundation Pack.
• Designed and developed interfaces and service contracts using OSB 11g, adapting solutions for telecom integration.
• Managed direct client interactions for detailed business process requirements, resulting in tailored service delivery.
• Developed and implemented middleware solutions and interfaces in Oracle Service Bus 10g R3, facilitating seamless technology integration.
• Handled change requests to enhance existing services, including testing and deploying new modules in production environments.
• Provided comprehensive technical support and production troubleshooting, ensuring optimal system performance and client satisfaction.

IT Analyst at HSBC Bank India (2008-06 – 2009-07)

• Provided technical and hardware support for the internal clients.
• Troubleshoot and resolve technical issues.
• Possess multiple product knowledge and training.

Bachelor of Technology in Information Technology – Siliguri Institute of Technology (2004 – 2008)