Srikala Battula

Microsoft 365 Support Engineer with 4+ years of experience in SharePoint Online, SharePoint 2019, Exchange Online, Microsoft Teams, Azure Active Directory (Entra ID), and Office 365 administration. Experienced in enterprise application support, mailbox administration, SharePoint migrations, PowerShell automation, and ITIL-based incident management. Skilled in troubleshooting Microsoft 365 environments, handling escalations, managing collaboration platforms, and supporting global users while maintaining SLA compliance and operational excellence.

Application Support Engineer - WIPRO

(2025-06)

Client: Deloitte Shared Services India LLP

• Perform Office 365 Exchange Online administration and mailbox management activities.
• Manage shared, room, equipment, and distribution mailboxes including creation, modification, deletion, and permission assignments.
• Perform Exchange Online message tracking and mail flow troubleshooting.
• Configure Outlook and Teams out-of-office replies and mail auto-forwarding.
• Monitor queues and resolve email delivery-related issues.
• Follow ITIL processes using ServiceNow for incident, request, change, and problem management.
• Maintain SLA compliance and support enterprise users in Microsoft 365 environments.
• Troubleshoot Microsoft Teams and Outlook-related issues for end users.

Senior System Engineer - INFOSYS LIMITED

(2021-09 - 2025-05)

Application Support Engineer - INFOSYS LIMITED

(2022-04 - 2025-05)

Project: MS Amlin

• Supported SharePoint 2019 on-premises environments and performed daily health checks.
• Administered SharePoint Online and Microsoft Teams support activities.
• Executed PowerShell scripts for BAU activities, automation, and troubleshooting.
• Supported SharePoint migration activities from on-premises to Microsoft 365.
• Managed onboarding and offboarding activities for Exchange Online mailboxes.
• Resolved SharePoint, Teams, and Office 365 incidents within SLA timelines.
• Handled escalated technical issues and coordinated with Microsoft support teams.
• Assisted users through email, chat, and call support channels.

SharePoint Developer - INFOSYS LIMITED

(2021-09 - 2022-03)

Project: Zebra Connect

• Developed SharePoint Online and Microsoft 365 solutions using SPFx.
• Created and managed SharePoint sites, hub sites, lists, libraries, and sub-sites.
• Built Power Automate workflows for business process automation.
• Developed UI enhancements using HTML and CSS.
• Used PowerShell scripts to manage SharePoint Online configurations.
• Supported end users by resolving SharePoint-related technical issues.
• Assisted in SharePoint Online administration and collaboration platform support.

Bachelor of Technology (B.Tech) - Information Technology - Shri Vishnu Engineering College for Women, Bhimavaram (2017 - 2021)