Lead Associate - WNS Global Services Pvt ltd - Hyderabad
(2013-10)
Accounts Receivables
- Creating invoices and send to customer.
- Generate invoice statements and reports detailing accounts receivable status
- Cashiering of invoices against paid invoices, which is received from the onshore team.
- Resolve invoice disputes mails from Customers and Onshore team
- Have to revise the invoices as per FO instructions
- Posts customer payments by recording checks.
- Matching vendor payments with daily transaction using various techniques to clear suspense amounts.
- Perform Waivers, Write Offs and refunds in alignments with collections & on account clearings
- Checking the billable party exceptions and raising the invoices to correct party in ERP package.
- Preparing reports on weekly and monthly basis for prepaid customer.
- Creating the past due statement reports of the customers.
- Keen in monitoring the process to ensure all the disputes are raised to correct teams and all the disputes are cleared with in SLA
- Sending Weekly Analysis report & Monthly statistics report to FO
- Mainating records as per ISO standards
- Preparing Lived Dashboards i.e team working progress of hourly tracking.
- Created process templets in Google sheets to maintain Data & records.
- Applied simplification method for work allocation process using different automations.
- Prepared different report formats for the volume trends & Productivity.
- Designed team website in google sites to help the all-team data information and process links, report, volume trends & status of work progress just with one click.
- Created auto email to all team & manger to get the Day volume & pending status of work
- Actively involved in ongoing migration projects, leading daily call discussions to coordinate efforts and ensure smooth transitions.
- Developed and maintained detailed Sops and references manuals to streamline process and Knowledge sharing.
- Preparing dispute aging report periodically.
- Preparing Debit and Credit reports on daily basis
- Preparing Daily, Weekly and monthly reports.
- Daily and monthly reconciliation and updating into share drive
- Preparing volume sheet and summary reports weekly and monthly
- Preparing ad hoc reports on management request
- Conducted Fortnight review meets with team.
- Participated in Management review meets.
- Actively participated in Automation of processes.
- Conducted many training sessions.
Investor Relations officer (Operations) - KARVY COMPUTERSHARES PVT LTD
(2012-02 - 2013-04)
- Resolving investor complaints received through physical letter/e-mails
- Documents verification for the purpose of issuing of duplicate share certificate and transfer of shares
- Preparing refund order statements.
- Preparing MIS report(s) on fortnightly and monthly basis.
- Reconciliation of paid instruments with issued warrants and providing paid / unpaid data to the clients
- Compliance of maintaining the data with regard to the reconciliation of MICR data of refund and dividend warrants and furnishing the MICR change to the respective bankers.
- Familiar with reconciliation of warrants of various companies provided by the respective bankers and clearing Not on Master and other related issues in sorting out the differences between funding and master
- Handling of queries and complaints received from High Value / Net worth Investors, Custodians, Depository Participants, VIP clients like Board Directors & other major investors.
- Over all control in ensuring timely clearance of requests relating to Issue of duplicate share certificates, Registration of nominee, stop transfer of shares, change of signature, transfer related queries, control of postal returns, revalidation of lapsed warrants, etc.
- Handling above queries and complaint of the clients (IDBI BANK Ltd, CANARA BANK, UCO BANK, NHPC Limited, Rural Electrification Corporation Ltd, PETRONET LNG Limited, Morgan Stanley India Capital Pvt Ltd, Shoppers Stop Ltd)
