Srilakshmy S

Motivated and detail-oriented fresher with excellent verbal and written communication skills, strong computer proficiency, and accurate typing abilities. Backed by internship and transcription experience that strengthened attention to detail, organization, and communication. Eager to begin a career in customer support and contribute to delivering a positive customer experience.

A quick learner with strong problem-solving, multitasking, and time management skills, capable of working independently in a work-from-home environment while maintaining professionalism and productivity.

Transcriber - Josh Talks - Kochi, Kerala

(2025-07 - 2025-10)

• Executed transcription tasks for audio and video recordings, ensuring clarity and coherence in final documents.
• Transcribed audio and video recordings into accurate, well-formatted written documents.
• Reviewed transcripts for grammatical accuracy, spelling, punctuation, and formatting, enhancing overall quality of written content.
• Maintained high typing accuracy while meeting assigned deadlines.
• Identified multiple speakers and ensured clear, precise transcription of conversations.
• Proofread and edited completed transcripts to maintain quality and consistency.
• Handled confidential information responsibly while following data privacy guidelines.
• Coordinated multiple transcription assignments with meticulous attention to detail and organisation, meeting all deadlines consistently.
• Worked independently, demonstrating excellent listening, time management, and communication skills.

Internship - Inmakes Infotech Pvt. Ltd. - Kochi, Kerala

(2025-03 - 2025-06)

• Planned and executed digital marketing campaigns across online platforms daily.
• Monitored campaign performance and generated reports using analytics tools to inform strategy adjustments.
• Conducted market and competitor research to spot industry trends and opportunities.
• Created and scheduled social posts to increase audience engagement.
• Maintained records of marketing activities and campaign performance to ensure accuracy and facilitate analysis.
• Applied communication, time management, multitasking, and problem-solving in fast-paced work.

Fashion Designing - Fashion Designing - INIFD (2020 - 2021)

HSC (Higher Secondary Certificate) - Mahatma Education Society (2018 - 2020)

SSC (Secondary School Certificate) - Model English School (2018)