Srimathi Kaul

Seasoned Senior Tourism, MICE, and Travel Management Professional with over three decades of extensive expertise in heading outbound and inbound travel divisions, corporate account management, large-scale delegation handling, and international tour operations. Proven track record of managing high-profile government and corporate groups (including IAS/IPS delegations and defense personnel), organizing international exhibitions and study tours, exceeding sales targets, and maintaining robust global vendor relations.

Manager – Outbound Tours - Travel Spirit International Pvt. Ltd. - New Delhi

(2022-07 - 2025-10)

Managed outbound travel operations for corporate accounts and direct clients, focusing on sales growth and target achievement.

Manager – Outbound Tours - Travel Spirit International Pvt. Ltd. - New Delhi

(2010-09 - 2012-06)

• Headed the Outbound Travel division (operations, sales, visa, and international ticketing)
• Achieved 118% of the annual sales target for 2010–2011
• Handled marquee movements, including the 61-passenger ASRTU delegation comprising ministers, IAS/IPS officers, and Managing Directors for the World Congress in Dubai and Istanbul study tour (April 2011)

Freelance Travel Consultant - Trans World Travels - New Delhi

(2021-07)

Managing and executing outbound tour bookings as an independent consultant.

Director – Outbound, Domestic & Inbound Packages - Legion Worldwide Travels Pvt. Ltd. - New Delhi

(2016-12 - 2021-06)

Directed package operations across domestic, inbound and international sectors.

Branch Head / General Manager – MICE Operations - Universal Journeys India Pvt. Ltd. - New Delhi

(2016-11 - 2016-11)

• Headed MICE, ticketing, visa, and sales teams while coordinating with corporate clients and ground handlers
• Successfully spearheaded major corporate incentive movements ranging from 55 to over 300 passengers per group to destinations including Hong Kong, Bali, Dubai, Amsterdam, Athens, Mauritius, Tashkent, Canada, Portugal, Greece, London, and South Africa (representing brands such as Viacom, Indiabulls, DSP BlackRock, L'Oréal, Faber India, BSLI, IDBI, Tata-AIG, ICICI Lombard, and IndusInd Bank)

Business Head – Outbound Tours - Trans World Holidays (Unit of G.B. Morrison Travels Pvt. Ltd.) - New Delhi

(2013-09 - 2015-11)

• Led a 6-member outbound team
• Directed website development
• Managed multi-channel media advertising (Times of India, Mail Today, Facebook)
• Handled global destinations including Europe, USA, Australia, New Zealand, South Africa, and the Far East

General Manager - iFly Travels - New Delhi

(2012-07 - 2013-03)

Oversaw complete business transactions covering domestic, outbound, and ticketing divisions while streamlining internal workflows and driving referral sales for Europe, UK, USA, Australia, and New Zealand.

Manager – Outbound Tours - Horizons Dream Vacations P Ltd. - New Delhi

(2007-10 - 2010-08)

Managed the outbound division, tailored complex itineraries on Amadeus, processed visas, and coordinated international operator networks.

Manager – Outbound Operations - Holiday Representations - New Delhi

(2003-03 - 2007-04)

Headed outbound operations for Australia, New Zealand, South Africa, and Southeast Asia, managing bookings via Qantas Holidays online systems and airline partnerships.

Manager – Tours - Sree Travels - Chennai

(2002-03 - 2003-02)

Managed complex customized domestic and regional itineraries (Andaman, North East, Char Dham, Nepal, and Himachal circuits) and personally escorted large group tours ranging from 26 to 102 passengers.

Senior Executive – Outbound Tours - Armaan Tours & Travels - New Delhi

(1998-09 - 2001-06)

Handled outbound operations, customer relations, visa documentation, foreign exchange endorsements, travel insurance, and foreign currency accounts.

Administrative Executive / Tours & Travels In-Charge - Holiday Nepal - Bangalore, New Delhi & Kathmandu

(1992-09 - 1994-06)

Managed computerized accounting, daily sales reports, air ticketing, 5-star deluxe hotel reservations, and guest relations in Kathmandu.

Response Executive - The Times of India Pvt. Ltd. - New Delhi / Bangalore

(1987-11 - 1992-09)

Handled computerized on-line billing, collection statements, revenue reporting, credit notes, and LAN-based accounting software systems.

Bachelor of Commerce - B.Com - Bharathidasan University

Diploma in Computer Science - Basic, Wordstar, Lotus, and Dbase - St. Joseph's College

PG Diploma in Electronic Data Processing & Computer Management - Languages + Cobol, C, Unix - Bharati Vidya Bhavan