Srinidhi G S

Highly analytical and leadership-focused Senior Production Support Engineer with over 8 years of experience managing mission-critical, enterprise-grade applications across Banking, Railroads, Retail, and Manufacturing sectors. Expert in driving application reliability, cloud operations, and end-to-end incident management (L2/L3) within complex, distributed environments. Proven track record of mentoring cross-functional teams, optimizing ITIL processes, and implementing proactive observability strategies that drastically reduce system downtime and alert noise.

Adept at bridging the gap between engineering, SRE, and business stakeholders to maintain strict SLA/OLA compliance.

Senior Consultant – L2 Production Support Engineer / Shift Lead at LTIMindtree Limited (2024-05 – Present)

• Incident Lifecycle Management: Own and lead the full incident lifecycle (triage, RCA, remediation) in ServiceNow for 20+ business-critical Commercial Lending and Corporate Banking applications.
• System Optimization: Achieved an 80% reduction in production incidents within 4 months by designing proactive Dynatrace monitoring dashboards and fine-tuning CA Workload Automation alerts.
• Operational Efficiency: Streamlined batch job schedules via CA Workload Automation, slashing processing time from 5 hours to 1.5 hours and significantly enhancing operational throughput.
• Cross-Functional Collaboration: Partner closely with Java development, SRE, infrastructure, and L3 engineering teams to investigate root causes and deploy stability fixes.
• Release & Deployment Management: Validate and execute reliable DevOps deployments utilizing Jenkins and Azure DevOps CI/CD pipelines.
• Team Leadership: Mentor junior support engineers and orchestrate 24/7 follow-the-sun shift operations across APAC and EMEA time zones.
• Business Continuity: Successfully executed complete Disaster Recovery (DR) exercises with verified compliance while maintaining high-quality operational runbooks in Confluence.

Senior IT Analyst – L2 Production Support at Crown Solutions Pvt Ltd (Client: TCS) (2022-01 – 2023-10)

• High-Stakes Support: Provided high-availability L2 support for real-time railroad applications governed by ultra-strict operational SLAs.
• Infrastructure Troubleshooting: Executed complex Unix/Linux operational scripts and environment-level diagnostics to resolve infrastructure and application bottlenecks.
• Database Performance: Enhanced real-time operational data systems by tuning complex SQL query performance and applying targeted data fixes.
• Middleware & App Support: Troubleshot Java Liberty and WebSphere application architectures via deep-dive log analysis and proactive monitoring.
• Deployment Automation: Managed environment-level code releases and CI/CD deployments using Jenkins, Spinnaker, and GitHub.
• Noise Reduction: Redesigned the application monitoring alert thresholds, drastically minimizing false-positive incidents and earning formal client recognition.
• Supportability Tooling: Built custom support modules using C#,.NET 4.0, WPF, and MVVM to extend logging capabilities and facilitate easier application troubleshooting.

Software Developer / Team Lead at Bhima Soft Pvt Ltd (2018-04 – 2021-12)

• Team Management: Steered an agile development team of 6 engineers to deliver an enterprise-level Stationery Management System end-to-end, hitting all timeline milestones.
• API Architecture: Developed secure CRM APIs consolidating over 200,000 records, which enhanced cross-departmental data retrieval efficiency and platform reliability.
• Database Optimization: Managed database scaling by optimizing SQL stored procedures, triggers, and indices to slash query execution times.
• Release Ownership: Supervised version control deployments using SVN and governed full-cycle application testing phases.

Software Developer Trainee at Bhima Soft Pvt Ltd (2017-10 – 2018-04)

Gained deep foundational expertise in C#,.NET architectures, SQL databases, and SDLC models while assisting in core debugging and system testing.

Bachelor of Engineering (B.E.) in Electronics and Communication Engineering – Sahyadri College of Engineering and Management (2017)