Global Service Delivery | Business Transformation | Global Shared Services
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Dynamic and result-oriented Qualified Management Accountant with over 30 years of corporate experience in leading complex customer engagements, P&L management, coaching and mentoring diverse teams, driving large global transformation programs and customer relationship management. Vast experience in leading end-to-end facets of customer engagement – Pre Sales, Solution Architecture, Implementation and Service Delivery supporting Fortune 500 organizations globally across BFSI, Healthcare, Manufacturing, Retail and Technology Services industry domains.
Experience in setting up and leading Global Shared Services Operations (Finance, HR, Procurement and Technology Solutions) involving 1000+ FTEs in both In-house GCC (Global Capacity Centers) and 3rd party customer environments.
Business Transformation Consultant – Tech, Software & Services Industry Sector - Tata Consultancy Services Ltd
(2022-02 - 2025-09)
Customer profile – a) Global Technology Manufacturing Major ($40 Bil annual revenue), b) Global Software Solutions and Platform Major ($50 Bil annual revenue), c) Global Digital Solutions and Products Major ($25 Bil annual revenue). Key focus areas – Technology-led transformation across Finance, Procurement, and HR functions worth > $25 Mil p.a.
Finance & Accounting Practice Lead – Insurance Services - Tata Consultancy Services Ltd
(2018-10 - 2022-01)
Responsible for revenue portfolio of ~ $25 Mil ACV involving ~1000 FTEs supporting multiple customer engagements across Australia, North America and Europe.
Vice President – Center of Excellence – F&A and Procurement Services - Conduent Business Process Services (formerly Xerox Business Services)
(2015-07 - 2017-04)
Leading a team of internal consultants supporting the $1.15 Bil global FA&P portfolio through Technology Led Business Transformation and Operational Benchmarking.
Practice Lead – FAO Services - Xchanging PLC (Now DXC)
(2010-03 - 2015-06)
Successfully led the program of setting up shared services (Finance, HR and Procurement) operating from 3 global locations – India, Europe and North America. Led the operations focusing on transformation led steady state operations.
Lead Solution Architect - F&A COE - IBM Daksh Business Process Services Pvt Ltd
(2008-06 - 2010-03)
Lead Solution Architect, Part of the Finance and Accounting COE with specific responsibilities towards North America and Europe, reporting into the F&A Practice Leader.
Domain Lead - F&A BPO Services - Cambridge Integrated Services India, Pvt Ltd (Later Xchanging) - Bangalore
(2003-08 - 2008-06)
Responsible for setting up the F&A practice and growing it to $25 Mil (1,200 FTE) in 5 years. Led customer engagements in the Finance & Accounting domain on Service Delivery and Client Relationship fronts leading a team of over 700 members with revenues of $15 Mil.
Project Leader - Deloitte Consulting India Pvt Ltd
(2001-11 - 2003-08)
Responsible for process migrations and service delivery of the Finance and Accounting projects related to 3rd party clients across Asia Pacific and Australia (Led a team of 25 members).
Manager- Operations - GE Capital International Services
(2000-04 - 2001-11)
Responsible for the captive BPO operations of F&A projects supporting 14 GE associate companies across USA and Europe (Led a team of 25 members).
Operations Manager - Kotak Mahindra Finance Ltd
(1994-10 - 2000-04)
Member of the central operations and accounting team for the country wide retail finance business. Led a team of in-house 25 members and 150 outsourcing staff. Gained significant exposure to varied arms of financial services – corporate and retail funding, leasing, mortgage and IPO funding.