Senior Process Associate at Omega Healthcare Management Services (2008-01 – 2012-08)
- Perform payment and denial posting transactions for the clients as per the SOP.
- Work on various websites for verifying the keyed information.
- Sending daily and weekly production reports to the Management.
- Auditing the respective users production and prepare quality report
- Basing the quality report will be conducting the refresher training to the team
- Training new joiners and monitor them in the ramp up period
Senior Process Associate at Exdion (Crossdomain Solutions Pvt, Ltd.) (2012-09 – 2018-08)
- Perform audit on payment posters and denial posting team members transactions as per the SOP's.
- Daily Production planning as process required.
- Maintaining Quality reports and sending the same to the Management on a Daily & Weekly basis.
- Liasioning with the Accounts receivables team for follow-up's of claims.
- Being part of the client calls, preparing SOP's & MOM.
- Conducting process training for new joiners.
- Conducting refresher trainings for the team on by-weekly basis in Bangalore and satellite location of the company (Vellore).
- Checking all issue log. Which required that only updating the in the log.
- Every day taking team huddle meeting with team member.
- Maintaining the production reports Weekly & Monthly wise.
- Preparing the MOM (Minute of Meeting) circulatating mail all team member and Management.
- Clearing the all issue logs.
- Helping the team member talling the batch & advise how to captured the denials in the process.
- EOD production status report to Management team.
Senior Process Associate at AVC Informatics Private limited. (2018-09 – 2020-11)
- Downloading the all batches from FTP File zilla respective folder.
- Updated the Status log and production plan for the member
- Checking all issue log and clear the log and forward the respective department
- Team huddle discussion with team member new update and Quality issue
- Update the status hourly basis
- Clearing the team member issue and take necessary action.
- End of the day status report share reporting and review officer.
- Preparing the Weekly & Monthly Production report.
- Preparing the Weekly & Monthly Quality reports.
- Liasioning with the Accounts receivables team for follow-up's of claims.
- Being part of the client calls, preparing SOP's & MOM.
- Conducting process training for new joiners.
- Uploading and downloading refund request to the client drive.
- End of the day uploading the batch completed batch to client drive.
Group Co-Ordinator at OSPROSYS SOFTWARE Private limited. (2020-11 – Present)
- Downloading the all batches from FTP File zilla and placed in respective folder.
- Downloading the EOB from Optum, Payspan, and Avality websites on daily basis and placed the respective folder and inform to the respective user.
- Updated the payment logs and collection logs.
- Ensure the smooth and effective operations of the process
- Ensure the all team member to participate in the team meeting.
- Mediator between the team and quality department
- Implement the changes recommended by management and team.
- Prepare the agenda of all the meeting and ensure necessary resources are available for the meeting.
- Ensure that team decision taken by consensus rather than unilaterally.
- Updating the EOD status of production log and status log.
Process Associate at Cascade Revenue Management Pvt. Ltd.
- Check the mail for the all labs for payment details
- Updated the Logs of the All lab and practices and sending the mail for indexing the team and manager
- As per the priority assigned the batches for users.
- Cross checking the log and imperium.
- Update the Bank statement in the respective folder and logs.
- Training the new employee of the company.
- Maximizing overall team performance. Identifies and resolves the more complex issues around pending transactions.
- Directs the accurate and timely processing of claims to meet or exceed client service level agreements.
- Review quality audit of accounts.
- Works with the team to complete assignments using established guidelines, policies and procedures.
- Directs the accurate and timely processing of claims to meet or exceed client service level agreements
- Updating the EOD status of production log and status log.
- Introduces best practice processes around work assignments and quality of output.
