Business Analyst at Telus Digital (2025-03 – Present)
- Coordinated Microsoft Teams and SharePoint Online workflows, authoring detailed As-Is process documentation to align business needs with technical solutions.
Senior Technical Lead at HCL Technologies (2023-11 – 2025-02)
- Served as the primary business SME leading a team of 3 analysts to gather, translate, and prioritize complex cross-functional requirements into functional specifications
- Coordinated end-to-end user acceptance testing (UAT) and discovery sessions; authored comprehensive business documentation that reduced functional errors by 30%
- Designed and integrated report migration in delivering regional and global dashboards for 70+ countries, supporting 10K+ users.
- Built store-level Power BI dashboards for 30+ countries and 400+ stores, enabling 20% faster inventory decisions.
- Mapped As-Is vs To-Be processes for inventory management; authored user documentation for rollout across 400+ stores.
- Delivered training playbooks and change management sessions, driving global adoption and compliance.
Assistant Consultant at Tata Consultancy Services (2021-05 – 2023-08)
- Led business analysis and requirements gathering with finance and operations stakeholders, translating report migration needs into Power BI dashboards and Tableau reports.
- Resolved 380+ BI support tickets in ServiceNow, improving system uptime by 15%.
- Implemented an enterprise data governance compliance framework (Alation), raising cross-platform data usage quality and regulatory compliance to 98%.
Associate Projects at Cognizant Technology Solutions (2018-07 – 2021-04)
- Designed and delivered Power BI dashboards for tracking sales performance and monitoring regulatory compliance.
- Built complex DAX measures and Snowflake SQL queries, automated ETL pipelines, reducing data refresh time by 35%.
Associate Consultant at Intellect Design Arena (2014-08 – 2018-06)
- Gathering and managing automated customer engagement processes inside HubSpot CRM, slashing manual workflows by 25% while maintaining strict SLA.
Associate Consultant at Polaris Financial Technology (2013-01 – 2014-08)
- Managed reporting platform updates with standalone webpages, mobile sites ensuring 99% availability and business alignment.
Junior Trainee at Mobuz Solutions (2011-11 – 2012-12)
